More support needed
I am a elderly patient with memory and incontinence problem. I get nurses to come home to support with incontinence and to provide pads, but I need to remember to book them to come regularly. I have memory problem so this is really difficult for me to do, as a result I end up having to pay for pads that I cannot afford. I have asked if they could make the appointment automatic but I was told they don’t do that. They have refused to help me with this problem. I also have a problem with my hearing and when I asked my GP if I could have a hearing aid fitted at QE, I was told they don’t do this anymore. However when I was at QE for another issue, they told me that I could get referred for hearing aid. I then went back to my GP and was finally referred, however when the appointment day came, I missed my appointment as I have a memory problem, If they had reminded me this would not have been an issue. I tried to explain this to them but didn’t receive any support