Massively incompetent, complete lack of care.
This company are the very reason why there needs to be an overhaul of the care system and the companies in the industry. My dad has been a user of this company for over 6 months and they are useless. Most recently he woke up feeling unwell, this was bought to the attention of the worker, who did nothing to help him, once they had left an ambulance was called and he was taken to hospital. where he was diagnosed with a chest infection. The workers are clearly poorly trained and the company are not fit to be in the business they are in. The Care Quality Commission inspected this company in July 2021 and their report states that the company 'Requires Improvement", which is an understatement... I wouldn't trust this company to look after a stray dog, let alone an elderley person.