NHS 111
Feedback Rating
Based on 268 reviews
Reviews (268)
Took a while to answer and get info
March 15, 2023
I had to wait over an hour to speak to someone about an allergic reaction. They advised me to go the Queen Elizabeth hospital so I did. But it took a while for them to direct me to the right service.
They told me to call an ambulance
March 13, 2023
I was having chest pains and I called 111 for advice because I didn’t know whether it was anxiety or heart attack. They told me to call an ambulance and go to hospital.
An hour wait
March 9, 2023
An hour wait for 5 years old daughter, so ended up putting the phone down. Had used it previously and they arranged a call back.
Referred to GP the same day
March 9, 2023
My son had chest pains and when I explained the symptoms to them, they advised me to make a GP appointment, who I couldn't get through to. They then put me on hold and told me they'd made him an appointment for that same day. They were very helpful but why can't it be that easy when I'm trying to make an appointment.
They were helpful
March 9, 2023
Most of the time they were helpful. But once they put the phone down so I called 999.
Navigates to the right care for you
March 9, 2023
Very good. Someone always assures you and points you in the right direction. I've had incidences where I call them, they direct me and get me an appointment somewhere the same day. They're really good. You don't have to wait long either for someone to answer. It's convenient and they also pass on all your information to the service they've passed you on to.
They navigated me to another service
March 7, 2023
I had a migraine with aura's and they sent me to heartlands hospital. I do think that if its an emergency I don't know if they'd get to you on time.
Contacted for blood test, unable to help
March 6, 2023
My dad contacted the NHS 111 service for a blood test as it was taking too long to get one through the GP. They said it was something to be arranged through the doctors so ended up waiting 4 weeks to have one done.
Sent us to another practice to see a doctor
March 3, 2023
Son had an infection in his foot and couldn't see the doctor. I called them and they sent us to another practice to see the doctor.
Give decent information
February 28, 2023
Give decent information. They will give you information and direct you to the right place you need to go. Used for 6 years old son and 2 years old daughter. They just run the service really well.
