NHS 111
Feedback Rating
Based on 463 reviews
Reviews (463)
Resolved issue quickly
May 8, 2024
Helpful, my issue was resolved quickly.
They get you appointments fast.
May 8, 2024
They ask you too many questions but you do get an appointment within 2 to 3 hours at urgent care centres.
Very helpful service
May 8, 2024
A very helpful service, they have got me emergency appointments with my GP a number of times.
Good advice given
May 7, 2024
They told me to go to Dudley Road as I was having a bad headache and said I would need to see someone straight away so I drove there. They answered quickly and got good advice.
They refer me to Katie Road
May 7, 2024
I call them when I can't get a GP appointment. They send me onto Katie Road if I need to be seen.
Excellent service
May 7, 2024
Excellent service. They helped me to find an NHS dentist accepting patients.
Not helpful at all
May 7, 2024
I called with a chest infection as I couldn't get a GP appointment. They said to get a GP appointment even after telling them I couldn't get one. They weren't helpful at all.
They have been good
May 7, 2024
Good. I used them a few times and they were great at advising us or sending us onto A&E or an appointment with the GP. I have never waited very long either.
Need to improve communication
May 7, 2024
They can get you an appointment very quickly but they need to improve communication with the GPs. They send you to the GP surgery at a particular time and when you get there you have to wait for a long time.
Not very helpful at all.
April 29, 2024
I called due to an allergic reaction for my son and was told to go to the GP but it was closed. The pharmacy was more helpful. Staff were professional and generally nice but the system is the issue.
