Poorly trained staff
Spoke to 4 individuals and given incoherent advice throughout. One dental nurse advised that we took my severely disabled mother who was in severe pain with a broken tooth and exposed nerves to the Dental Hosptial as a walk in on a day that they were actually closed! Followed swiftly by another call who knew nothing about the previous call back ? (I thought these were all logged on a system!) referred us to an out of hours Emergency dentist that could not then treat her because of her physical disabilities, which we had already repeatedly advised all parties of. Then found also this 111 referred ‘emergency dental service’ was actually a private clinic and she (despite being on benefits entitling her to free care) was obliged to pay their private fees! Absolutely shocking dental service in this area! And very very poor support and service from 111.