Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

North Hub Older People\'s Community Hub


Treatment protocols are ignored

The list is endless but basics are I have been on benzodiazepens for 48 years, doctors at my new surgery are non prescribers of benzo's I was referred to this establishment. The first doctor said that if I did not reduce quick enough they would do it regardless, when phoning for new prescription she only gave me 3 instead of 3 daily for 14 days she advised me it was difficult to work out dosage, she was late with the next one and on it goes she left I have yet to see the new doctor he cut medown anyway Iwent into total melt down down There is a protocol set down by Nice, BAT and several other tranquiliser addiction sites and all of them advise a slow withdrawel to lessen patient suffering. That is not happening here threatning and bullying is. People. Are appalled at the "treatment" I am getting but they do the prescribing it's out of my hands. They should be shut and all doctors hold go for retraining.