Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

* Required fields

Original feedback for

Northcroft Erdington CMHT


Services end up sending you in cycles

CRHTT cannot assist you as they are a short term service by in the short term all that changes is meds and you're discharged before the meds have settled and being honest whilst you are still in crisis. The Drs mock you for neurodiverse traits which you can't help and some of the nurses are incredibly rude. I will point out there are some excellent nurses but they seem few and far between. The community team don't necessarily help or are too late to respond, you can wait months for a med review which is a long time especially when it's not right and you've been discharged from CRHTT. The other issues you get are that they offer you an array of treatment post discharge which is unknown, or it got lost in the transfer or CMHT think you're not well enough to start treatment so low and behold you end up back with CRHTT because the issues aren't addressed and the cycle repeats. I don't believe this is the fault of this hospital but i do believe there are systemic failings across the BSMHFT and also that treatment for neurodiverse patients should be subject to review because most of the time they are incorrectly assessing these traits as mental health issues and deeming you well as soon as you mask. Basically it's an exhausting experience where they try but the system is broken and the services available, limited or unreachable.