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  • What We Do
    • About us
    • Annual reports
    • Meet the team
    • Meet the board
    • Vacancies
  • Share Your Views
    • Find a service
  • How We Make A Difference
    • Investigations
    • Consultations
  • How We Can Help You
    • Help with the NHS and social care
  • Get Involved
    • Volunteer with us
    • Events
  • Contact Us

Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Northcroft Erdington CMHT



Not enough experience in humans ?

In general I have since child hood struggled and now 55 and struggle more Nurses - etc etc they are not enough professional people Anxiety major depression I can’t go out to visit family or go any where I want to live like other people but other people see my vulnerability so how do I hide away from people it’s extremely hard:; Now there is more too it You topic is depression anxiety Yet I feel there is more undiagnosed problems never pointed out in my self or any person My son has autism I am similar but this is what I am try in too say why have I not been helped to identify if I do have some think more than depression as this may be my last ask for help- would stop if you just understand people are diffferent I am different as since a child I never fitted in with people picked on as quiet used as of my vulnerability and here I am writing a questionnaire The effort I will find too actually get too your place north Croft as too ask of help as i just am pushed aside And tablets I have tried as a Guinni pig Never rescribed again as effort to ask my gp who uselly says no any way I try other ways I will carry on google Why I don’t bother with people as I find it hard to get my point across Being hello I have a disability hello it’s not just anxiety where I shout I can’t argue with people as I shout can’t speak I wake up every morning with regret I constantly think what is life why am I still here You doctor has even said oh he just wants benifits No I want to work I want to work I want to get out of this flat this cardboard box I live in tormented from mental health neighbours over the years and still to this day the same thing Do I hate people they never leave me alone No real help as I get pushed aside suffer my pain People fail to see a person who cant get his or there point across

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