It galled me.
Parents or guardians are simply not permitted to go upstairs where the actual surgery is, and that is where the children are treated poorly. This is not a school. Patronising remarks are not appreciated. Whether they are elementary or not, a client is not to be victimised or ridiculed into naughty children. We are children, not dogs. There is little to no personal connection between doctor and client. A patient at this practice should not expect their name to be learnt. Everyone's treatment is squished together as much as physically possible all in one room. This not only creates a ticklish atmosphere but also uneasiness. The patient is lying on their back in a totally vulnerable position which sparks up an anxious feeling especially with the knowledge that there are other people in the room watching you. From my personal experience, I have not once felt comfortable in the practice. As soon as I step upstairs, my anxiety spikes. It is an exact replica of the times of when I had received particularly bad therapy treatment. I often find myself choking back my tears after speaking to the staff here.