Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Perry Tree Centre


Caring, Clean, professional & well managed

My lovely mom was in this home for over 6 years. During that time she was so well cared for. She was kept clean, the food and drinks are very good, she had a lovely room and bathroom looking out onto the garden. There are plenty of activities including days out that people can engage in. We had a telephone put into her room so we/she could phone one another as well as regularly visiting her. I loved the fact she was treated as an individual, they cater for your ethnicity and background, likes and dislike. The staff are so hardworking and DESERVE TO BE BETTER PAID THAN THEY ARE!!! They kept the home so safe through COVID at a risk to their own health/lives during a most difficult time. My lovely mom passed away recently at 90 yrs of age. We couldn't have found a better home to care for her and are so glad they had a place for her. THANK YOU SOOOO MUCH TO ALL THE CARE TEAM. YOU ARE A CREDIT TO YOUR PROFESSION.