Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Perry Tree Centre


Mom has received very good, quality care!

Mom has been at the Perry Tree Centre for 18 months now and during this time has received very good, quality care from the Manager and all his team of staff there. They work hard to provide for the individual needs of the residents and certainly deserve their overall rating of GOOD from the Care Quality Commission (please see their website for a full report). The staff although very busy, look after mom very well. (For which we are really grateful!) The residents own rooms are very nice. The food is good, she enjoys plenty of various drinks to keep her hydrated and nourished. There are activities at the centre for residents to join in if they wish. Mom has recently enjoyed several trips out with kind, caring staff (which we are really pleased about). Thank you to all the staff who have been involved in this! Overall, mom has received very good, quality care during her time there and I would recommend the centre and it's team of staff.