Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Perry Tree Centre


I did my student work experience placement.

On the 7th of May 2019, I started my work experience placement at the Perry Tree Centre and it was fantastic. I saw how the staff (who were amazing) treated the service users and how they went about their day. It was evident that they cared for them and wanted them to have the best possible experience at the center. I also saw how medicine was administrated to the service users and how their meals were prepared. The staff and the manager work hard day and night to ensure that they have the most comfortable time and they provide the patients with activities such as trips out and games to play inside. The NHS unit upstairs is also brilliant and they make sure that the patients are well looked after. Overall I would like to thank the manager for giving me a brilliant opportunity and experience and I would definitely recommend the Centre if anyone needed care or treatment!