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  • Home
  • What We Do
    • About us
    • Annual reports
    • Meet the team
    • Meet the board
    • Vacancies
  • Share Your Views
    • Find a service
  • How We Make A Difference
    • Investigations
    • Consultations
  • How We Can Help You
    • Help with the NHS and social care
  • Get Involved
    • Volunteer with us
    • Events
  • Contact Us

Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Perry Tree Centre



Mum is in the best place she could be.

A broken hip and treatment in hospital after a fall, resulted in my Mum being placed in the NHS unit upstairs in the Perry Tree Centre. Whilst there she was well cared for and every effort was made to get her up and about again, we were very pleased with the level of care she received. She wasn't going to be able to return to her looking after herself, in her flat, so we felt very lucky a place became available downstairs in the residential unit for her. The whole facility itself is very secure, a visitor has to sign in, and be let into the residential unit. We were able to fill her room with her own things, photos, pictures, bed and furniture to make it as homely as possible. The facilities are excellent, and the place is consistently clean and tidy. The food is good and varied, a restaurant is available outside the unit, where you can take your loved one, or just have a meal yourself: always good food and value for money. I have always been happy and never had any concerns with the quality of care my Mum has received. The staff are committed in what they do, and nothing is too much trouble, if you have any questions you can be certain a member of staff will go to great lengths to provide an answer. My Mum celebrated her ninetieth birthday back in April, and we booked the function room for a family celebration. Every help was given to us to decorate the room, and the spread put on by the restaurant was nothing short of excellent. My Mum was overwhelmed by it all on the day. Trips out are occasionally arranged and organised very well, which my Mum thoroughly enjoys. I'd like to take this opportunity to thank all the staff at the Perry Tree Centre, for the tremendous efforts they go to in providing my Mum with a level of care second to none, and a caring environment that she thrives in. Thankyou.

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