Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

Perry Tree Centre


My grandmother loves it here

Perry tree centre is one of the best facilities I have ever encountered, and I am very happy that my grandmother can reside there. All the staff are more than accommodating to my entire family and they treat my grandmother very well. I know she is very happy there and every time I come and see her, she tells me stories about her favourite members of staff. They find ways to assist her; that makes her comfortable but also helps with her needs, without belittling her or making her feel like a child. They also keep us well informed on various events, new ways for her to regain some of her independence and any challenges she may be facing, and they work with us to find solutions. I cannot speak highly enough of every member of staff and I am very grateful for all they have done.