Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Perry Tree Centre


Attended the Perry Tree Drive through VE Day

On Friday 8th May I attended the Perry Tree Drive through, which celebrated the 75th Anniversary of VE Day. Upon my arrival, I was immediately impressed at how well organised & safely coordinated the plan was implemented during this time of social distancing due to Covid-19. I was the first to arrive and was welcomed into the car park by the Service Manager at exactly 11am as planned. The residents were transported outside of the building in wheelchairs by the staff so that they could see their relatives as they drove through the car park. There were also some lovely VE Day decorations/bunting placed outside and drinks for the residents. The staff & residents were all very well dressed. My Grandmother looked lovely & happy. The weather was also sunny & bright which assisted with the smooth running of the event. I was most impressed by Perry Trees thoughtfulness and efforts in trying to ensure that their residents maintain a close connection with their relatives by providing such an opportunity during this difficult time. I have not heard of many residential homes across the country offering anything similar. Therefore as a family we feel very blessed & privileged to have been able to do this.