• Home
  • What We Do
    • About us
    • Annual reports
    • Meet the team
    • Meet the board
    • Vacancies
  • Share Your Views
    • Find a service
  • How We Make A Difference
    • Investigations
    • Consultations
  • How We Can Help You
    • Help with the NHS and social care
  • Get Involved
    • Volunteer with us
    • Events
  • Contact Us
  • Home
  • What We Do
    • About us
    • Annual reports
    • Meet the team
    • Meet the board
    • Vacancies
  • Share Your Views
    • Find a service
  • How We Make A Difference
    • Investigations
    • Consultations
  • How We Can Help You
    • Help with the NHS and social care
  • Get Involved
    • Volunteer with us
    • Events
  • Contact Us

Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

* Required fields

Your response is being submitted, please wait...

Original feedback for

Perry Tree Centre



RESIDENTS KEPT SAFE DURING COVID 19 PANDEMIC

My mom has been a resident at the Perry Tree Centre for over two and a half years. She has been so well looked after during this time. But the Manager & his team should be particularly commended during this Covid 19 Pandemic period of time, for keeping ALL of the residents safe from the virus. Through what has been an unprecedented, very difficult time. Their hard work & professionalism has meant that our Mom is well & safe, which is a great relief for us. ???? SO WELL DONE ???????????????????????? AND THANK YOU !! We really appreciate all that you do for mom.

Thank you for subscribing to our newsletter. We'll be in touch shortly.

Website and Digital Marketing by White Bear
  • Terms & Conditions
  • Privacy Policy
  • Sitemap
  • Call Us 0800 652 5278