Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Perry Tree Centre


Excellent Home

Visited the home as I was passing through the area. I wanted to see what service they provide for our locals. Was very impressed with the staff for their caring attitude and dedication towards the members. Staff very approachable and the quality and level of activities provided by staff for the residents was just amazing. I could see that the activities provided are well thought through in relation to the therapeutic benefits to the residents. I was most impressed with the range of things that the residents were able to participate in. I was not able to see the residents due to the restrictions but was shown pictorial evidence with many residents happily enjoying the interaction between the staff and the activities inhouse which I felt was breath taking. I just wanted to let you know and to give credit to the team where credit is due, as far too often little things go unnoticed. As a society we are always quick to complain when things are not going right so just wanted to show my appreciation to the staff for their patience enthusiasm and due diligence in looking after the residents in such nice caring a way. Providing stimulation and purpose for the residents. Liked the idea of the hens laying eggs so the residents can have fresh eggs to eat. That is so lovely and the home having the ducks and other animals is quite a nice unique touch which am sure the residents benefit positively from. Excellent environment ! so welcoming. Was refreshing to see. Thanks to the staff!