Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear about the concerns you have regarding your recent cancelled appointment and the impact this has had on your anxiety levels. The senior hospital managers responsible for the department treating you are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you are happy to do this please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care you have received during your recent operation. Your kind words have been forwarded to senior hospital staff so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you had a long wait to be seen by the RAID team at what must have been a difficult time for you. The senior staff responsible for RAID are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. For this to happen we will require more details from you. If you are happy to discuss this further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you for taking the time to feed back about your experience at the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the good quality care you have received. Your kind words have been forwarded to the senior staff responsible so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your observation regarding waiting times; we are aware that some appointments are delayed and are working hard to address this. Recently the Outpatient management team have introduced some new processes which should help. In addition to this they are encouraging all clinic staff to ensure that patients are fully informed about delays in the department and that concerns relating to this are dealt with at the time. We hope that you are able to see an improvement on any future visits, but if you have further concerns please make contact with our Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your experience was so positive. Your kind words have been forwarded to senior staff so they can share them with their teams. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

Vivien, Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear about the concerns you have regarding recent experiences at the hospital. Senior hospital staff will be keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. In order for this to happen we will need some further information from you. If you are happy to discuss further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you for your 5 star rating of Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received during the last few years. Your kind words have been forwarded to senior staff so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

Mrs Cole, thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your husband received outstanding service following his stroke. Your kind words have been shared with the senior staff responsible for Stroke Services so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Thank you for taking the time to provide feedback about the Emergency Department at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you experienced a delay in being seen. Our Emergency Department does get very busy at times which leads to longer waiting times. We are working to reduce delays whilst ensuring that patients are seen and treated appropriately according to their clinical needs. If you would like to discuss your concerns with us in more detail please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Kyle, thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear that throughout your experience of the hospital you were met with polite staff and a clean environment. Your kind words have been shared with senior staff for the hospital so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.