Reviews (1159)

They've been okay

August 30, 2023
They're alright, been to one appointment and will go to appointment next week and see. But they were okay.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your appointments at Queen Elizabeth Hospital Birmingham – apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Great hospital and staff

August 29, 2023
Great hospital and staff. Communication about appointments could be better but most places are the same. Communication about my condition was not great. They have done well.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that there have been communication issues with your appointments but also pleased to hear that overall you are happy with the hospital and staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

There is a delay in appointments follow up

August 25, 2023
1 month follow up after radiology and then transferred to oncology. Left in limbo when consultant left. Not having any follow up appointments after radiology or communication about recovery was hard. Results not sent to GP so could not discuss it with anyone. Eventually got hold of doctor on oncology and they have told me to go for PSA blood test and that they will arrange follow up appointment after that. But after looking at initial letter after being discharged from radiology, It says right at the bottom to contact them if a follow up appointment hadn’t been made after 3 months which makes me think that there’s a delay in appointments follow up’s usually.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had so many issues with your oncology follow-up appointments and awaiting results.

We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Radiotherapy department is very good

August 25, 2023
Radiotherapy department is very good. Prostate cancer treatment and then follow up. 20 treatments over 4/5 weeks than passed onto follow up needs.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really pleased to hear that you have been so happy with the care offered by the radiotherapy department in your prostate cancer treatment.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

They were brilliant

August 25, 2023
Treatment for intense radiotherapy, they were brilliant. They pay for your parking. Difficult to get parking at times. Good at communication. Can ring cancer specialist nurses about concerns and if they don’t answer they will call you back.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We arepleased to hear the cancer specialist nurses are so helpful and supportive and that your car parking costs have been covered.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Staff are nice

August 25, 2023
Been a few times, staff are nice. Long waits for bloods. Seems very busy. Some days can be quick. Come for blood tests every 3 months.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you have encountered long waits for bloods at your regualr appointments but also pleased to hear that you have encountered nice staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

They are really good

August 23, 2023
Went to Nuffield house for diabetic eye screening. They are really good. Especially with organizing the service. Feel like they are on it.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent service you received at your diabetic eye screening appointment at Nuffield House and how well organised the service is.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Confusion about cancellations

August 21, 2023
Neurology appointment cancelled didn't tell me then received a letter to say this was a new appointment. No one had told me about original appointment as did not receive information letter beforehand. Had to double check to make sure appointment hadn't been cancelled.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there has been so much confusion with your neurology appointment and that there was a lack of clarity over whether it was cancelled or not.

We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Long wait for assessment

August 21, 2023
At Q.E for Mental health assessment for 10 hours which just causes delays, need more support
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience waiting for a Mental Health assessment was such a difficult and you had such a long wait for one.

We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Unclear about discharge arrangments

August 21, 2023
Dad's in Q.E with broken leg , other leg amputated due to diabetes. They are taking care of him but not sure where he'll be discharged to after leaving hospital.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about your father's stay at Queen Elizabeth Hospital Birmingham – apologies for the delayed response.

If you would like to provide any more information or further feedback about your and your father's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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