Queen Elizabeth Hospital Birmingham

Feedback Rating

Based on 1128 reviews
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NHS patients accepted

Reviews (1128)

Let me know everything’s okay

June 27, 2023
I go to make sure everything okay. My niece takes me and they let me know everything’s okay.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your appointments at the Queen Elizabeth Hospital Birmingham.

Ifyou would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

Easy to get around the hospital

June 23, 2023
Sent a letter and text message about appointment today. Easy to get around the hospital. Had an appointment on 18th April. Follow up appointment is today only after couple of months. NHS is getting better.
Anonymous

3 and half years to get appointment

June 23, 2023
Been referred from GP back in Stoke as I have a rare thyroid disorder. Takes about 3 and half years to get appointment today.
Anonymous

No compassion

June 23, 2023
Respiratory clinic - Pulmonary Fibrosis diagnosed recently with junior doctor. No compassion, information or support given about life long condition. There should be more empathy when telling people about their results, not keep going in and out of the room to speak to the senior doctor.
Anonymous

They should use clear signage

June 23, 2023
Dermatology. Staff has been wonderful. Reception directed me to wrong place but then I went to old building and waited for appointment and was told to go back to place I started out. Not user friendly, ended up late for the appointment. They should use clear signage for where to go in appointment link.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had issues getting to your dermatology appointment and that issues with signage led to you arriving late.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

Took long time for cardiology referral

June 23, 2023
Took long time for cardiology referral. Been here previously 10 years ago. Information desk directed me.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that your cardiology referral took so long to come through.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

Turned out to be bladder cancer stones

June 23, 2023
My daughter came twice with problem with hair and skin. They said it was menopause and then Thalassemia – because of her ethnicity but it turned out to be bladder cancer stones.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Der relative

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your daughter's experience has not been a positive one and there was so much confusion with her diagnosis.

We are keen to listen to your and your daughter's concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

You better off not coming here

June 23, 2023
I had a stroke, I think if something is wrong with you, you better off not coming here. You come with one problem, they give 5 more. I was only fed breakfast, nothing else.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience after your stroke was not a positive one an dthat there were issues with food and other aspects of your care.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

Easy to find a way around

June 23, 2023
Easy to find a way around. Staff are great. It’s just the waiting around for appointments that can take a while. Communication letters sent to say sorry we couldn’t reach you, you have missed your appointment. 3 or 4 letters about same appointments , duplicate appointments causes confusion as to which appointment it regards to.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you find it easy to navigate our hospital but also sorry to hear that there have been communication issues in the past with appointment letters potentially causing confusion. It may be worth contacting the specialt(ies) you are under to discuss how best to contact you in future to avoid any confusion.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

Hospital take care of future appointments

June 23, 2023
Diabetic clinics. Hospital take care of future appointments.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your diabetic appointments at the Queen Elizabeth Hospital Birmingham.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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