Reviews (1128)

Renal unit always been good

Renal Services
May 11, 2023
Renal unit always been good. Good communication, send my letters in good timing. The consultants always let me know what’s happen.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you are receiving from our colleagues in the renal team.

Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

I am in a lot of pain

A&E
May 11, 2023
Went to A&E for chest pains which was coming from my shoulder arm. Thank god it was nothing serious but my GP has referred me for my original issues to the QE and they do not know when I will get this appointment. But I am in a lot of pain, I just need help.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you remain in pain and are facing delays getting an appointment, and hope that you have had an update since you posted this.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Haven’t given me any follow up info

May 11, 2023
Knee hurt went to GP took X-ray and was referred after a year. They just tell me to elevate my leg whilst sleeping. They haven’t given me any follow up information.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you haven't been provided with adequate follow-up information following your knee issues.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

No follow up info

May 11, 2023
Had heart attack ended up there, no follow up info had an appointment after 6 months and they said I need an urgent referral but again have not heard anything. I was well looked after in the hospital but have since not had much communication.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have found the communication lacking since your heart attack and admission here.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

NHS too top heavy

May 11, 2023
NHS too top heavy as far as I am concerned. Waiting for referral for mole on face, had skin cancer.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We hope you hear back regarding your referral soon.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Good service, lovely staff

May 3, 2023
Service was good. Had part of my lung removed 6 weeks ago. Great food, lovely big room, it was really nice. Staff were lovely, it was a good experience. I've also been for a PET scan on the mobile scanning unit outside, that too was really good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experiences at your recent operation and PET scan were so positive.

Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Kind and helpful

May 3, 2023
I had a PET scan, they were very good and very helpful. It was a bit of a way for us to travel and the parking was bad but they were good, kind and helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received at your recent PET scan but obviously sorry to hear that you had some issues with travel and parking.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Know my history, have regular appointments

May 3, 2023
I was referred to the hospital from my old GP practice and they know my history. I had eye surgery here and was there for half a day. I have regular appointments with them.
Anteneh

Reply from Queen Elizabeth Hospital Birmingham

Dear Anteneh

Thank you so much for taking the time to provide feedback about your appointments and eye surgery at Queen Elizabeth Hospital Birmingham.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Found collapsed man

May 3, 2023
Man recently discharged from hospital yesterday, found collapsed on pavement Coteridge
Carolyn

Reply from Queen Elizabeth Hospital Birmingham

Dear Carolyn

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham.

We are keen to listen to your concerns in more detail to understand more about what has happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Ward and staff were wonderful

April 25, 2023
Went into hospital after lying all night in the hall. I was looked after on the Edgbaston ward and the nurses were wonderful. I was very ill and couldn't complain about a thing. Food was good too.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are so pleased to hear that you were looked after so well on your recent admission to the Edgbaston ward and that the food was good too.

Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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