Reviews (1128)

Clean hospital - good food

April 25, 2023
They're okay, I was a patient last year. The food was lovely and the hospital was clean. No problems there. Really good hospital.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that when you were here last year you were pleased with the food and that the hospital was clean.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Everything has gone smoothly

April 25, 2023
Marvelous experience as an outpatient everything went smoothly. Happy with the service. I was referred from the GP and that didn't take a long time.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received at your recent outpatient appointment and the referral from your GP was actioned so quickly.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Really good

April 24, 2023
My husband took me to the A&E as I was in severe pain. They saw me and sent me to the GP service within the hospital, I had to wait a while. But the GP saw me, done several tests and said that I had a kidney infection. They prescribed me medication, they were really good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from the A+E GP service here and hope you are recovering well.

Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Appointments can feel rushed

April 24, 2023
Mum has a hearing impairment. They've put her name down for a routine appointment and I've had to chase for the appointment. Dependent on the doctor is dependent on how well they explain things, sometimes they use words that we don't understand. We didn't understand what was going on. They should have visual aids to show what the issue is and make it easier to understand. You have a 20 minute appointment which makes you feel rushed.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear relative

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that you and your mother's recent experience at her appointment was not a positive one, it felt rushed and that we didn't provide visual aids for her appointment.

We would like to hear more about this issue if you're willing to discuss further -please contact patientexperience@uhb.nhs.uk and someone will get back to you.

Regardless of the above we are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Nice food good care

April 24, 2023
I was on an acute ward. Social services came to see me to see if I was okay to be discharged home. They didn't do much they asked a few questions. The car whilst I was at the hospital was good and the food was nice - can't complain. But I would much rather be at home.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you are happy with the care and food you received during your recent stay on one of our acute wards.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Unsure what's happening with appointment

April 24, 2023
I had an appointment in the old heritage block. When I got there I knocked on the door and no one was there. I ended up walking over the main part of the hospital which I struggled with. A nurse from another appointment is trying to find out where the appointment for today will be. I've also received 4 letters in the post for 4 different dates for appointments, but I did receive a text message for the appointment today, just unsure what's happening or where to go.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear about the confusion at your recent appointment and the difficulties it caused on the day.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues and exaclt when and where your future appointments are. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

3-4 day wait for follow up appointment

April 24, 2023
It took 3/4 days for a follow up appointment after being referred for my moles, they had a cancellation for this appointment. They sent me to have biopsies.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you were seen so promptly at a follow-up clinic after your referral.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Build a relationship with the team

April 21, 2023
Daughter and son in law brought me. The reception is helpful and provided me with a wheelchair to go into podiatry. Nurses remember who I am when I come, so you build that relationship with them.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues in reception and the podiatry department, and that you've been able to build up a good relationship with staff.

Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Good communication

April 21, 2023
I've had alright communication about my appointment. They sent me a text and letter well before the appointment. They communicate well about procedures, but I ask them not to tell me too much because it makes me feel queasy. But they've been good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you getting plenty of notice and information about your appointments and procedures.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Good, accurate service

April 21, 2023
I've been having issues with my bladder so I've come for an appointment. It's an accurate and good service. I've been using the service for years and never been disappointed.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received at your recent bladder appointment and over the many years you've been coming in.

Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Leave your Feedback


Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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