Queen Elizabeth Hospital Birmingham
Feedback Rating
Based on 1128 reviews
Reviews (1128)
Dangerous
Accident and emergency services
March 22, 2023
Attended A&E 21 March.
Blood on floor, rubbish bins overflowing to the point that rubbish and soiled dressing were spewed around in cubicles, toilets and Subwait areas.
A nurse with her name badge covered, walked around the Subwait area pushing equipment taking blood pressures, temperatures, and recording ALL patients private & confidential medical information on a computer she was pushing round. The screen of this computer was fully visible to everyone, I could read it, I could read patients private medical information, in fact everyone could, we were also privy to qns from the nurse to each & every patient. This was in front of everyone in the Subwait room. She went from one patient to another, each crammed next to the other in this filthy area. This nurse was putting clinical waste into a plastic cup she had picked up from the water fountain area. As she picked up this cup she dropped several cups on the floor, she left them there.
Each time this nurse took a patients temperature she put the clinical waste into the plastic cup (see above).
She took every patients BP, each with difficulty as each patient was so crammed next to the other, desperately trying to removed coat, jumper sleeve etc to expose their arm for the BP sleeve, in effect patients were undressing in front of complete strangers. The same BP sleeve was used on every patient, the nurse made no attempt to clean it or even her own hands. Basic hygiene and respect was non existent.
She approached me & i pointed out her actions were illegal, its a serious breach of the law, that she would have studied "law and nursing" at university, she was wearing a badge that identified Birmingham City University (BCU). I told her her actions would be in breach of nursing regulations. In response she bluntly said, "dont care" and carried on as above.
This hospital's A&E needs to be closed immediately, it is dangerous for patients, the filth, trip hazards, clinical waste spewed over floors, patients sharing cubicles.
It simply not good enough now for the Trust management to continue in post, so mismanaged is this Trust they need to step down immediately.
Blood on floor, rubbish bins overflowing to the point that rubbish and soiled dressing were spewed around in cubicles, toilets and Subwait areas.
A nurse with her name badge covered, walked around the Subwait area pushing equipment taking blood pressures, temperatures, and recording ALL patients private & confidential medical information on a computer she was pushing round. The screen of this computer was fully visible to everyone, I could read it, I could read patients private medical information, in fact everyone could, we were also privy to qns from the nurse to each & every patient. This was in front of everyone in the Subwait room. She went from one patient to another, each crammed next to the other in this filthy area. This nurse was putting clinical waste into a plastic cup she had picked up from the water fountain area. As she picked up this cup she dropped several cups on the floor, she left them there.
Each time this nurse took a patients temperature she put the clinical waste into the plastic cup (see above).
She took every patients BP, each with difficulty as each patient was so crammed next to the other, desperately trying to removed coat, jumper sleeve etc to expose their arm for the BP sleeve, in effect patients were undressing in front of complete strangers. The same BP sleeve was used on every patient, the nurse made no attempt to clean it or even her own hands. Basic hygiene and respect was non existent.
She approached me & i pointed out her actions were illegal, its a serious breach of the law, that she would have studied "law and nursing" at university, she was wearing a badge that identified Birmingham City University (BCU). I told her her actions would be in breach of nursing regulations. In response she bluntly said, "dont care" and carried on as above.
This hospital's A&E needs to be closed immediately, it is dangerous for patients, the filth, trip hazards, clinical waste spewed over floors, patients sharing cubicles.
It simply not good enough now for the Trust management to continue in post, so mismanaged is this Trust they need to step down immediately.
4 days as in-patient on 620/1
March 20, 2023
Firstly, emergency admission from Breast Clinic, initially to Assessment Unit where I spent 30 uncomfortable, chilly hours on a trolley. Husband not allowed in during this time as told "This is an Assessment Unit, not a ward". Same response when I expressed anxiety re being placed next to a man (watching very loud films on phone and swearing in response) as I understood mixed wards were no longer permitted. Woman across same area was laughing loudly into phone, announcing she had COVID. Very little compassion/care shown when I (obviously very unwell) expressed my anxieties re these issues. A little later, a man was placed on trolley opposite who, due to impossibility of not hearing everyone's intimate details, announced he had taken Viagra. It may have originally been designated an "Assessment Unit" but, while it's clearly being used as a "ward" where patients are vulnerable, spending the night etc., surely these situations are wrong. I felt extremely unhappy and vulnerable. Not staff's fault but something for management/protocols to consider. Staff may be busy but a little understanding wouldn't have gone amiss.
Secondly, even once transferred to a considerably more comfortable "ward" (thank you!), the patient is simply not told anything. Long days not knowing if a doctor is to be seen, treatment given, or if one has simply been forgotten. HCAs, nurses etc seemed unable to give any idea so that there is a permanent state of anxiety as to whether anything is happening or not. Everyone is wandering around with computers so would it not be possible to let the patient know each morning what is due to happen each day? Of course timings are difficult to predict because of obvious difficulties but that wouldn't be necessary, just some certainty that something WOULD happen/you would be seen/examined/ explained to by SOMEONE!
Thirdly, we all know how hard it is to get into hospital - but it felt almost impossible to get out! Told by a doctor at 10.30 a.m. that I could go home, it was nearly 7.30 p.m. before I actually left. Surely a more efficient system could be devised to save wasted space I was taking up etc? I spent nearly 5 hours in (I'm afraid, dreadful) Discharge Ward (what a name!). Bournville, I think? Airless, packed, chairs inches from each other, full of coughing etc, used tissues on the floor. (I asked to open the one window and moved to sit next to it. ) Endless wasted staff time/expertise evident in the form of misunderstood/confused arrangements for transport, prescriptions being brought up by hand from pharmacy, not allowing relatives to collect outgoing patients etc. Surely, with modern technology a prescription could have been sent directly to a local pharmacy, rather than placing further pressure on the hospital pharmacy? Similarly, the iv antibiotics I originally required could possibly have been administered at home vie some kind of GP/district nursing set-up, again sparing hospital beds, staff etc.
I am grateful for my overall treatment and for the care/humanity shown by some staff. I do believe, however, that the communication skills of some staff should be an urgent focus. To be told "Let's wait and see" when asking a nurse if I was actually going to be examined by someone or have treatment today, is surely not appropriate, for example.
Secondly, even once transferred to a considerably more comfortable "ward" (thank you!), the patient is simply not told anything. Long days not knowing if a doctor is to be seen, treatment given, or if one has simply been forgotten. HCAs, nurses etc seemed unable to give any idea so that there is a permanent state of anxiety as to whether anything is happening or not. Everyone is wandering around with computers so would it not be possible to let the patient know each morning what is due to happen each day? Of course timings are difficult to predict because of obvious difficulties but that wouldn't be necessary, just some certainty that something WOULD happen/you would be seen/examined/ explained to by SOMEONE!
Thirdly, we all know how hard it is to get into hospital - but it felt almost impossible to get out! Told by a doctor at 10.30 a.m. that I could go home, it was nearly 7.30 p.m. before I actually left. Surely a more efficient system could be devised to save wasted space I was taking up etc? I spent nearly 5 hours in (I'm afraid, dreadful) Discharge Ward (what a name!). Bournville, I think? Airless, packed, chairs inches from each other, full of coughing etc, used tissues on the floor. (I asked to open the one window and moved to sit next to it. ) Endless wasted staff time/expertise evident in the form of misunderstood/confused arrangements for transport, prescriptions being brought up by hand from pharmacy, not allowing relatives to collect outgoing patients etc. Surely, with modern technology a prescription could have been sent directly to a local pharmacy, rather than placing further pressure on the hospital pharmacy? Similarly, the iv antibiotics I originally required could possibly have been administered at home vie some kind of GP/district nursing set-up, again sparing hospital beds, staff etc.
I am grateful for my overall treatment and for the care/humanity shown by some staff. I do believe, however, that the communication skills of some staff should be an urgent focus. To be told "Let's wait and see" when asking a nurse if I was actually going to be examined by someone or have treatment today, is surely not appropriate, for example.
I have CM, can't speak too neurologist receptionist
Neurology
March 20, 2023
Ive great concern loss of weight sleeping eating , paralysis feeling it in limbs ,left side wasting faster than right osteoporosis means eating ,chewing painful, was told if I felt infection of cord come straight in. I keep being relayed too a secretary, who repeating answer is get gp too refer , yet QE CLINIC have never checked me i.e degenerative bowels bladder diaphragm wastage severe spasticity and more, yet they destroyed my function and any quality of life through 2 spine ops that made things worse and now 18yrs on ive never had a proper diagnosis for conditions or side effects of operation and refusing too checked spine signal, as I feel dementia or neurons signal abnormal(simple word for rare agonising result of abnormal signa)l. Legs are very weak and give way if I put weight(anorexic) on one especially left. 2 severe pains run from groin too heart on left under ribs on right and cant ever relax, q e advertise treatment and have never called me in with alternatives for pain cognitive abilities and ive periods being on my own and falling, I believe fusion plate screws are or have been effected by falls. I was told I had no choice but too have neck op has never been checked it left me in agony as transit of food gets stuck behind lumber section, they only check successful ops, and ignore ones that went wrong.
Reported issue before. Now understand.
March 19, 2023
I understood that cataracts removed due to opacity. I did not know that lens gets larger with age, and my right one is extra large and may block eye's internal drainage when pupils are dilated for examination. The laser holes in iris are also to prevent any blockage until the lens can be removed. The possible bleed and need to redo the holes are rare - though redoing the holes might be necessary if depending on them for a few years.
Not having to go as much now
March 17, 2023
Fine, not having to go as much now. Broke my hand, went to A&E. Long wait. Got 10am and left at 6pm. As long as I was seen I don’t care. They kept me informed and staff was good.
they provide better care than GP’s
March 16, 2023
Bit of a dive, I think the hospital do better, they provide better care than GP’s
Waiting for referral from ROH
March 16, 2023
I go there for knees, sometimes its easy they call me and let me know about appointment. Waiting for referral from ROH.
8 hours wait
March 16, 2023
8 hours wait at hospital with broken leg. They said they will call in two days but never called.
Turned away, went to hospital closest to me
March 15, 2023
I was told to go to the nearest hospital which was Queen Elizabeth at the time. I tried to go to the A&E and they told me I had to go to Heartlands as that was the closest to my home address. Good job it wasn't a proper emergency. I don't know if it was because it was busy but I needed attention for an allergic reaction. They told me to go to a Badger Clinic.
They have given us date
March 13, 2023
Referred from the GP, Had something on my leg. They decided I needed an operation. They said it would take two months for an operation date and they have given us date in April.
