Reviews (1166)

Impressed

April 6, 2021
My husband had to have two scans a couple of weeks ago and was impressed by the Covid safety precautions taken throughout the appointment which lasted around 3 hours.
Michele platman

Reply from Queen Elizabeth Hospital Birmingham

Dear Michele, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your husband's experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team


Provider responded

Very efficient

April 6, 2021
I had great care here as an outpatient a couple of months ago. The staff were very efficient and very friendly. I felt very looked after
Katie Lonsdale

Reply from Queen Elizabeth Hospital Birmingham

Dear Katie, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews,
best wishes, the Patient Experience Team


Provider responded

No problems whatsoever

April 5, 2021
Hardly ever used it, but on the two occasions when I've had to, I've had no problems whatsoever
Elaine Reid

Reply from Queen Elizabeth Hospital Birmingham

Dear Elaine,
thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews,
best wishes, the Patient Experience Team


Provider responded

Fantastic

April 5, 2021
Fantastic service
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.


Provider responded

Excellent

Accident and emergency services
April 1, 2021
Excellent.
Lucy Oyat

Reply from Queen Elizabeth Hospital Birmingham

Dear Lucy,

Thank you for taking the time to provide feedback and a five star rating for the Queen Elizabeth Hospital Birmingham. We are pleased that you had a positive experience and value your feedback. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

Best Wishes

Nicky Beecher
Patient Experience Manager


Provider responded

Amazing care as an outpatient

March 24, 2021
Where another hospital had treated me poorly this one gave me amazing care as an outpatient. They were kind polite and very efficient giving me confidence to go back again.
Katie Lonsdale

Reply from Queen Elizabeth Hospital Birmingham

Dear Katie,

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you had such a great experience as an outpatient.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best wishes for the future

Nicky Beecher
Patient Experience Manager


Provider responded

Given all clear

March 22, 2021
Diagnosed with cancer of the tongue December 2020 and had an operation February 2021. Given all clear March 2021.
Rosemary Sargent

Reply from Queen Elizabeth Hospital Birmingham

Dear Rosemary,
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you have been successfully diagnosed and treated quickly with a positive outcome.
Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Best wishes for the future


Provider responded

Was not treated fast enough.

March 22, 2021
Went there with a suspected stroke and was not treated fast enough.
Kerry

Reply from Queen Elizabeth Hospital Birmingham

Dear Kerry,

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding the speed of the treatment you received regarding your suspected stroke. We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.

Best Wishes
Nicky Beecher
Patient Experience Manager


Provider responded

I feel treatment was bad

Accident and emergency services
March 5, 2021
I've been sent 3 times over last 4yrs to be admitted once suspected heart attack and twice severe chest infection each ive been sent home either in the night or 5/6am in the morning.Much to my gp disgust in fact ive refused to even go anymore as i feel teatment was bad.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your previous hospital discharges. Senior hospital staff are keen to look into your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern


Provider responded

Tests in Covid

February 18, 2021
My husband is due to have some tests at QEHB in probably a couple of month's time. Am very concerned that he will end up with Covid following attendance at the QE for these tests. Would like some reassurance.
Michele Platman

Reply from Queen Elizabeth Hospital Birmingham

Michele, thank you for making us aware of your concerns regarding your husbands further attendance at the Queen Elizabeth Hospital. We know that coming to hospital during the current COVID-19 pandemic might cause our patients some anxiety and worry. We want to reassure you that the NHS is here for you and we have your safety in mind. We have made some changes to our hospitals to reduce the risks so if you have visited before, you might find things are different. For reassurance please have a look at our coronavirus information pages on our website. https://www.uhb.nhs.uk/coronavirus-public
Hopefully these pages will answer any questions you have regarding your upcoming appointment. If not, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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