Reviews (1166)

Worked well during lockdown

July 18, 2020
Online survey questionnaire: What has worked well for you during lockdown?
Answer: QE hospital was good
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about what has worked well for you during lockdown. Your kind words have been forwarded to the senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Worked well during lockdown

July 18, 2020
Online survey questionnaire: What has worked well for you during lockdown?
Answer: Dialysis outside source every day from QE Hospital.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about what has worked well for you during lockdown. Your kind words have been forwarded to the senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

No consistency of care

March 23, 2020
Treatment for Graves Disease. Poor access to endocrinologist. Poor access to blood testing outside of the 6 monthly as prescribed by NICE. Should not be pushed to have a thyroidectomy or radiation as a first option. Should not be taken off anti thyroid drugs before being tested for antibodies. No consistency of care, Seen a different doctor every time. Wished not to go for definitive treatment not respected.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your care and treatment. Senior hospital staff are keen to look into your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

Wrong records were looked at

Accident and emergency services
March 21, 2020
Stated by doctors i had an operation i did not have. Second visit was apologised to after they had read wrong recirds. Subsequently my records have a lot of mis information on them so i suspect this has happened again.
Christine Clarke

Reply from Queen Elizabeth Hospital Birmingham

Christine, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your records, any misinformation, and for any distress this may have caused you.
Senior hospital staff are keen to look into your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

Lack of information

Accident and emergency services
March 18, 2020
Receptionist very nice. No hand gel available, with all the virus’s around at the moment not good enough. Very chaotic, bins were full and smelling. Lack of information.
Kim Taitt

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding the facilities at the hospital. Your feedback has been shared with senior facilities staff to look into your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

Dirty disabled toilet

March 9, 2020
Had an appointment and staff at the main door pointed me in the right direction. I found the toilets to be really dirty - disabled toilet. Staff was nice in the out patient on the first floor.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear of the staff who helped you find your way at the outpatient department and those on level 1. We are also sorry to hear the concerns you have regarding dirty toilet facilities, this feedback has been shared with the Head of Facilities. If you would like to discuss your concern in more detail please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

I waited for almost 6 hours before seen

Accident and emergency services
February 27, 2020
I had a fall and was taken to A&E where I waited for almost 6 hours before seen by doctor. It was an agonising wait for a 91 years old. Although once seen the doctors and nurses were very good and helped me a lot with everything.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear of the very good Doctors and Nurses who were able to help you whilst at the Emergency Department. We are also sorry to hear the concerns you have regarding your waiting time in the Department and for any distress this may have caused you. If you would like to discuss your concern in more detail please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

Cancelled the clinic with no reason given

February 21, 2020
Not been yet as my appointment keeps getting cancelled. Cancelled the clinic with no reason given. Very frustrating when this happens as I am really keen to be treated for my eye problem. This has been going on since Oct 19.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear about the cancellations and delays you have experienced accessing treatment, and for any distress this may have caused you. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

breakdown in communication

February 17, 2020
I currently have a complaint being dealt with due to errors at the QE making me an appointment with another Trust - a complete breakdown in communication between staff members seems to be the problem, especially between the consultant and his secretary. The delays and wrong communication have caused my operation to be delayed which is unacceptable.
My complaint is being dealt with by PALs and my MP at present.
Sandra Wood

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your delayed operation and for any distress this has caused you. We note that you have raised your concerns with the Patient Advice and Liaison Service (PALS). PALS are here to help and are best placed to deal with your concerns. Should you need further support please contact PALS by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

Facilities very good

Oncology
February 17, 2020
I was in the QE for a while having treatment for cancer. Facilities very good. Food was very poor, so much so that the staff didn't recognise what was being served.
On another visit I was waiting hours on a bed in a corridor for pain relief with a broken arm.
Marion Bosombanguwa

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding the care, treatment and food you have received at the hospital. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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