Queen Elizabeth Hospital Birmingham

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Based on 1084 reviews
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Reviews (1084)

They should use clear signage

June 23, 2023
Dermatology. Staff has been wonderful. Reception directed me to wrong place but then I went to old building and waited for appointment and was told to go back to place I started out. Not user friendly, ended up late for the appointment. They should use clear signage for where to go in appointment link.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had issues getting to your dermatology appointment and that issues with signage led to you arriving late.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

Took long time for cardiology referral

June 23, 2023
Took long time for cardiology referral. Been here previously 10 years ago. Information desk directed me.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that your cardiology referral took so long to come through.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

Turned out to be bladder cancer stones

June 23, 2023
My daughter came twice with problem with hair and skin. They said it was menopause and then Thalassemia – because of her ethnicity but it turned out to be bladder cancer stones.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Der relative

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your daughter's experience has not been a positive one and there was so much confusion with her diagnosis.

We are keen to listen to your and your daughter's concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

You better off not coming here

June 23, 2023
I had a stroke, I think if something is wrong with you, you better off not coming here. You come with one problem, they give 5 more. I was only fed breakfast, nothing else.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience after your stroke was not a positive one an dthat there were issues with food and other aspects of your care.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

Easy to find a way around

June 23, 2023
Easy to find a way around. Staff are great. It’s just the waiting around for appointments that can take a while. Communication letters sent to say sorry we couldn’t reach you, you have missed your appointment. 3 or 4 letters about same appointments , duplicate appointments causes confusion as to which appointment it regards to.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you find it easy to navigate our hospital but also sorry to hear that there have been communication issues in the past with appointment letters potentially causing confusion. It may be worth contacting the specialt(ies) you are under to discuss how best to contact you in future to avoid any confusion.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

Hospital take care of future appointments

June 23, 2023
Diabetic clinics. Hospital take care of future appointments.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your diabetic appointments at the Queen Elizabeth Hospital Birmingham.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

Not bad

June 23, 2023
Not bad, third appointment. 2 or 3 got cancelled, said they called or texted to say cancelled. Secretary said she tried to call. Rebooked for today. Appointments are usually on time and efficient. Some of the clinics can run late, when they do they’ll say it’s due to lunch break.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you've had a number of cancelled appointments but pleased to hear that the ones you've had have been on time and efficient.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

Colleagues on desk doesn’t offer water

June 21, 2023
Stayed in critical care for 10 days. Colleagues on desk doesn’t offer water. Did tests for hours every 20 minutes. Detected embolism kept me in and operated. Fantastic stay, stay was brilliant, so were the staff.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear about the excellent treatment and care you received during your ten day stay in Critical Care, and how good the staff were, but also concerned to hear about potential issues you encountered getting a drink of water.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

They were good

June 20, 2023
Had side effect from medication given at Heartlands so ended up in QE A&E. They told me they shouldn’t have given medication and gave me a the correct medication. They were good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received during your recent visit to the Emergency Department - although we are also concerned to hear about a potential medication issue at Heartlands Hospital.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

Consultants were amazing

June 16, 2023
I had excellent service with a major surgery operation at QE. I was in hospital for 3-4 weeks and all the staff from the cleaners and canteen staff right up to the consultants were amazing.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent treatment and care you received during and that all the staff you encountered were so amazing.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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