Queen Elizabeth Hospital Birmingham Healthwatch Birmingham

7 hours to be discharged

May 31, 2023

Not good, 7 hours to be discharged left me passed out in waiting area. When doctors were on strike in A&E. Gave me a cannula and I was having to hold my own fluids. Kept pressing buzzer and they were ignoring me. Stayed for 6 days, discharge ward was disgusting. An elderly lady was being very sick and nobody helped her.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience was not a positive one and you encountered so many issues with your cannula, being ignored when you were using the buzzer and the environment in the discharge ward.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Good at communicating

May 30, 2023

I ended up in the hospital and was put in an induced coma for Covid. The staff were really good once I woke up though I cannot remember much about it. My family said they were good at letting them know what was happening with my care.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your experience was a positive one after what must have been very worrying time for you and your family.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Issue with HCA but good eye department

May 26, 2023

Had major brain surgery to have shunts fitted on my brain to monitor a benign tumor. Didn't really enjoy it there as the Health Care Assistant tried to get me up just after my operation. Reported her to the head nurse. I also visited neurology and go for regular eye appointments, they're good when I go and keep an eye on me.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed responsed. Whilst we are pleased to hear that your eye appointments have been good we're also concerned to hear that you had issues immediately after your major brain surgery.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

She goes for regular checks

May 25, 2023

She goes for regular checks, suffers from skin cancer and staff were helpful. She also visited x-ray department.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear friend/relative

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your friend/relative has been receiving at her regular appointments and visit to the x-ray department.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Good

May 25, 2023

She visited hospital today for Covid Injection.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Friend/relative

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your friend or relative's Covid injection went well.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Wonderful staff and everything

May 25, 2023

Wonderful staff and everything. Support them 100%, staffing has made examination difficult.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you had such a good experience with our staff.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Excellent-urology

May 25, 2023

Excellent-urology, for what I came for was straight forward considering what it was . Couldn’t get better throughout evening. Really understood what was happening there, that we understand. Asked if we have questions and told us who to contact if we had any concerns. Cancelled operation because of Covid but managed for 6 weeks later.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your delayed operation went well, that you always understood what was going on and contact information was provided in case of any concerns or queries.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Staff are really helpful and kind

May 25, 2023

Turned up to information desk for a wheel chair but they did not have any. I was really out of breath with the walking but they got me a chair and sat down until they found one. Staff are really helpful and kind.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that the staff at the main reception desk were so helpful and kind.

Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Was due to be having an operation

May 25, 2023

Was due to be having an operation at ROH, which I was referred to by QE trying to call to reschedule with no answer. So I came to QE to get it sorted.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the slight delay. We hope that you have managed to resolve your issue with confirming an operation now, if not please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Car parking was a pain

May 25, 2023

Alright, car parking was a pain. Finding a space. Called quickly through to appointment. Received good information in time up to appointment.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your appointment itself went well and that you had been well communicated with beforehand, but obviosuly also sorry that you had problems with parking.

If you would like to provide any further feedback about your experience (in particular the specific issues with car parking) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Queen Elizabeth Hospital Birmingham

Reviews (1097)

7 hours to be discharged

Good at communicating

Issue with HCA but good eye department

She goes for regular checks

Good

Wonderful staff and everything

Excellent-urology

Staff are really helpful and kind

Was due to be having an operation

Car parking was a pain

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