Reviews (1128)

Good communication

August 31, 2023
Been for a review on knee, pretty straight to the point and let you know how it will affect everything else. Good communication and feel I can ask anything.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent communication you've received at your knee review and that you feel confident to ask anything.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They have been really good

August 31, 2023
Had Basal Carcinoma, waited a while initially for the appointment but I have been given appointment and they have done the texts and had a look and sorted it all for me. I have been discharged and they have been really good, approachable and explained things very well.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased with your treatment for Basal Carcinoma and that in particular everything was explained so well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Signage needs to be upgraded

August 31, 2023
Signage needs to be upgraded, on how to get around the hospital. Communication about appointment is through texts and letters. At the moments staff have been good but I have come to find out where I will be having my operation for my knee and I hope it will be at the ROH and not Heartlands. But will see.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you have had some issues getting around the hospital.

If you would like to provide any more information or further feedback about your experience and what signage in particular needs updating or changing please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Get seen on time

Cardiology
August 31, 2023
It's been okay, regular and I go to the heart clinic. Everything okay. Get seen on time and don't have to wait. Good hospital for me and I've always been happy.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear you have always been happy with your visits to the heart clinic and that in particular you get seen in time.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Everything has been good

August 31, 2023
Brilliant – Podiatry and arthritis and foot clinic for diabetics. Staff, communication, surgeons and everything has been good. I can’t fault them at all. Transferred over to hospital quickly. Care at previous hospitals was shocking.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving in the podiatry, arthritis and diabetic clinics and that the staff and communication in particular have been so good in particular.

Your kind words have been forwarded to senior staff to share with the departments in question, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Not waiting too long

August 31, 2023
Alright, not waiting too long. Came to see podiatry - second visit today. Had to check and dress ulcer and had an x-ray on it. Well organized. Had emergency appointment. Sent from GP and seen by podiatry straight away and appointment made for the next day.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent service you received at your podiatry appointment - and how well organised it is and how quickly you were seen.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

No name of a doctor or consultant on letter

August 31, 2023
Alright usually, been seen here for nerve conduction test. No name of a doctor or consultant on letter so no idea who I am waiting for. Easy to find places and always someone to tell you if you get lost.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear your appointment letter for a nerve conduction test doesn't mention a named clinician but pleased to hear that you are given support navigating the hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

I need to see him face to face

Oncology
August 31, 2023
Clinic appointment linked to cancer, they notify about the appointments. I come in for checkups every 6 weeks. I also come for monitoring thrombosis every 2 months. Keeping up to date with everything to ensure that treatment is working. Oncology department don’t pay for car parking. Going around looking for parking space is a nightmare which can add additional stress for patients. Oncologist and clinic nurse know I am deaf and know I need to see him face to face and will write things down on notepads.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your cancer-related clinic appointments at Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you are having issues with car parking but happy to hear that the doctors and nurses looking after you are making provisions for you and writing things down on notepads.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

There's always someone to direct us around.

Neurosurgery
August 31, 2023
Regularly here, neurosurgery today- really good. Was referred onto service, quick turn around. Had a physio app last week. Sent report off and had an appointment made for today. Not long got here but says there's a 1.5 hours delay to clinic. The hospital is massive and there's always someone to direct us around.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your appointments at Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you have encountered delays at one of your appointments but also pleased to hear that you've had plenty of support in navigating the building!

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

They've been okay

August 30, 2023
They're alright, been to one appointment and will go to appointment next week and see. But they were okay.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your appointments at Queen Elizabeth Hospital Birmingham – apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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