Long waiting time
I had to take my chronically-ill sister to the out-patient appointment earlier this week for her regular check-up. I was disappointed that we had to wait almost an hour past the agreed appointment time to be seen to and that's excluding the fact that we arrive 30 minutes early. Once my sister was seen to by a junior doctor, he was scheming through her medical history notes to bring him up to speed and was unable to answer two of her questions and advised that she raises them at her appointment with the specialist next week. Utterly disappointing customer satisfaction to say the least.