Reviews (1647)

Nice food good care

April 24, 2023
I was on an acute ward. Social services came to see me to see if I was okay to be discharged home. They didn't do much they asked a few questions. The car whilst I was at the hospital was good and the food was nice - can't complain. But I would much rather be at home.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you are happy with the care and food you received during your recent stay on one of our acute wards.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Unsure what's happening with appointment

April 24, 2023
I had an appointment in the old heritage block. When I got there I knocked on the door and no one was there. I ended up walking over the main part of the hospital which I struggled with. A nurse from another appointment is trying to find out where the appointment for today will be. I've also received 4 letters in the post for 4 different dates for appointments, but I did receive a text message for the appointment today, just unsure what's happening or where to go.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear about the confusion at your recent appointment and the difficulties it caused on the day.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues and exaclt when and where your future appointments are. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

3-4 day wait for follow up appointment

April 24, 2023
It took 3/4 days for a follow up appointment after being referred for my moles, they had a cancellation for this appointment. They sent me to have biopsies.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you were seen so promptly at a follow-up clinic after your referral.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Build a relationship with the team

April 21, 2023
Daughter and son in law brought me. The reception is helpful and provided me with a wheelchair to go into podiatry. Nurses remember who I am when I come, so you build that relationship with them.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues in reception and the podiatry department, and that you've been able to build up a good relationship with staff.

Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Good communication

April 21, 2023
I've had alright communication about my appointment. They sent me a text and letter well before the appointment. They communicate well about procedures, but I ask them not to tell me too much because it makes me feel queasy. But they've been good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you getting plenty of notice and information about your appointments and procedures.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Good, accurate service

April 21, 2023
I've been having issues with my bladder so I've come for an appointment. It's an accurate and good service. I've been using the service for years and never been disappointed.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received at your recent bladder appointment and over the many years you've been coming in.

Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Good communication, always contactable

April 21, 2023
Been using the hospital for a few years now. They have been very good with dad. There's been good communication about appointments and there's always someone you can contact if you need them.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear relative

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your father has been receiving and that the standard of communication has been so consistently high.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Should have been prioritised - care not great

April 20, 2023
I waited 20 hours in the A&E department with a suspected blood clot whilst pregnant. They just sat me in a chair and only gave me paracetamol. There were loads of people in there. The care for me was not great. I should have been prioritised.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with the delays you experienced and the standdard of the care you received.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Very thorough

April 12, 2023
They've helped me a lot with all of my problems. I had surgery in the eye department. They were very thorough and explained to me exactly what was going on. I was referred to them on a 2 week referral as it was an emergency.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our eye department - and that you were seen so quickly and were looked after so thoroughly.

Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Scans to find out what's going on

April 12, 2023
I've been sent for scans as they think I have long covid. The GP referred me to the QE and that didn't seem to take too long. I have been suffering with headaches every day since having covid 18 months ago. They're not sure what is going on but they are trying to find out.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you have been referred to and seen by our Long Covid clinic so quickly but also sorry to hear that there is some work to do to find out exactly what is going on.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Leave your Feedback


Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

Share this rating