Queen Elizabeth Hospital Birmingham Healthwatch Birmingham

Kind and patient

April 11, 2021

Staff have been so kind and patient during the pandemic. It was identified that the ward was short of staff however staff still had a smile and met patient needs which brought a tear to my eye as the staff tried their best to met patient need and to feel less isolated as family members were not able to visit. Whilst I was in the ward I wished if I could contact each members family in my cubicle to tell them how well looked after they were.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team

Treated very well

Endoscopy

April 10, 2021

My husband had to have two scans at the Endoscopy department at the QEHB a couple of weeks, we were very nervous about him going, mostly because of the pandemic situation. But, apart from a major delay in the timing of his scans (and a nurse forgot to phone me to advise about the delay) everything was fine, and he was treated very well.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased that some aspects of your experience were positive and will share your kind words with relevant staff. We are sorry to hear that you and your husband also have some concerns and we are keen to listen to these in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Excellent

April 10, 2021

Excellent

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

Poor communication & support provided

April 10, 2021

No communication on phones. No phone call from hospital to say my husband was on their ward and officially admitted. Waited for 3 days to have operation- been told each day would have operation- stress each day waiting and waiting and stressed. No one to hand water. No assistance to go to toilet. Not enough staff to look after patients. No support to patients mental health stresses.

Wanda Collins

Reply from Queen Elizabeth Hospital Birmingham

Dear Wanda, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that your husband did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team

Lovely staff

April 9, 2021

Very lovely staff that cares about their patients

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

Caring and thorough

April 8, 2021

I had to take my husband after a fall. Staff were caring and thorough.

Sheila Knapman

Reply from Queen Elizabeth Hospital Birmingham

Dear Sheila,
thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your husband's experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews,
best wishes, the Patient Experience Team

Excellent

April 8, 2021

EXCELLENT

RICHARD JONES

Reply from Queen Elizabeth Hospital Birmingham

Dear Richard, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team

Service has been exemplary

April 7, 2021

I have been an in-patient for cancer surgery in 2016 and have been followed up regularly every 3-6 months since. At all times the service has been exemplary and I have had excellent care throughout.

Anita Stanton

Reply from Queen Elizabeth Hospital Birmingham

Dear Anita,
thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews,
best wishes, the Patient Experience Team

Impressed

April 6, 2021

My husband had to have two scans a couple of weeks ago and was impressed by the Covid safety precautions taken throughout the appointment which lasted around 3 hours.

Michele platman

Reply from Queen Elizabeth Hospital Birmingham

Dear Michele, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your husband's experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team

Very efficient

April 6, 2021

I had great care here as an outpatient a couple of months ago. The staff were very efficient and very friendly. I felt very looked after

Katie Lonsdale

Reply from Queen Elizabeth Hospital Birmingham

Dear Katie, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews,
best wishes, the Patient Experience Team

Queen Elizabeth Hospital Birmingham

Reviews (1294)

Kind and patient

Treated very well

Endoscopy

Excellent

Poor communication & support provided

Lovely staff

Caring and thorough

Excellent

Service has been exemplary

Impressed

Very efficient

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