Queen Elizabeth Hospital Birmingham

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Based on 1638 reviews
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Reviews (1638)

Reported issue before. Now understand.

March 19, 2023
I understood that cataracts removed due to opacity. I did not know that lens gets larger with age, and my right one is extra large and may block eye's internal drainage when pupils are dilated for examination. The laser holes in iris are also to prevent any blockage until the lens can be removed. The possible bleed and need to redo the holes are rare - though redoing the holes might be necessary if depending on them for a few years.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We hope that your recovery from cataract surgery is proceeding well.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Provider responded

Not having to go as much now

March 17, 2023
Fine, not having to go as much now. Broke my hand, went to A&E. Long wait. Got 10am and left at 6pm. As long as I was seen I don’t care. They kept me informed and staff was good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. Whilst we are sorry to hear that you had a long wait at your recent visit we are pleased to hear that you were kept informed of what was going on and that you were treated well by our staff.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Provider responded

they provide better care than GP’s

March 16, 2023
Bit of a dive, I think the hospital do better, they provide better care than GP’s
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience was not an entirely positive one and you had some misgivings about the environment.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

Waiting for referral from ROH

March 16, 2023
I go there for knees, sometimes its easy they call me and let me know about appointment. Waiting for referral from ROH.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that we communicate well about your upcoming appointments and we hope that you hear back soon from ROH regarding your referral.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Provider responded

8 hours wait

March 16, 2023
8 hours wait at hospital with broken leg. They said they will call in two days but never called.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one and that you had such a long wait with a broken leg. We're also sorry to hear that an expected phonecall from our staff has not happened.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

Turned away, went to hospital closest to me

March 15, 2023
I was told to go to the nearest hospital which was Queen Elizabeth at the time. I tried to go to the A&E and they told me I had to go to Heartlands as that was the closest to my home address. Good job it wasn't a proper emergency. I don't know if it was because it was busy but I needed attention for an allergic reaction. They told me to go to a Badger Clinic.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one and you have been given conflicting information at various points about where you should be seen.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

They have given us date

March 13, 2023
Referred from the GP, Had something on my leg. They decided I needed an operation. They said it would take two months for an operation date and they have given us date in April.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We hope your operation goes well this month.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Provider responded

Terrible

March 13, 2023
Terrible, No phone calls, no contact with Macmillan. Had chemo and radiotherapy at QE.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one and that you haven't received the communication you were expecting.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

It was very busy

Accident and emergency services
March 13, 2023
It was very busy, they told elderly lady to wait for 2 days to see a doctor. It was horrible in there.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

They are good

March 10, 2023
Especially neurology department is really good. if the doctor book me there for check ups I go. They are good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you are receiving from our neurology team at your appointments.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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