Poor service, waiting along time for surgery, surgery cancelled inappropriately with no explanation. Complained and still have no suitable answers. Would not recommend
Anonymous
Reply from Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding the cancellation of your surgery and lack of answers to the concerns you have already raised with us. Please make contact with the Patient Advice and Liaison Service (PALS) who will try to help you to get the information you require. PALS can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Slow
Accident and emergency services
September 21, 2019
The A&E was extremely slow moving. With no real communication as to what is happening in terms of seeing a medical professional. Staff clearly don't care and do little move the process along. Serious injuries left waiting for hours. No actual explanation for bad service as no one is clearly running the department.
Anonymous
Reply from Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your experience of our Emergency Department. Due to increased numbers of patients attending the department some patients have experienced long waiting times, we are taking steps to try to resolve this. If you would like to discuss your concerns in more detail we are keen to listen. For this to happen, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Long wait in A&E with suspected Appendicitis
Accident and emergency services
July 8, 2019
The most traumatic experience I have had in my 75 years, waiting in A & E for 6 hours in agony, being ignored, being sick, unable to walk or speak having been rushed in by ambulance with a suspected appendicitis. There was no-one to help me, I had to ask a policeman to get me a drink of water. I was sitting amongst people with minor injuries whereas I actually had a strangulated internal hernia. There was no Triage to decide who needed most urgent treatment. It took from 12 noon to 7pm to get me to surgical assessment whence I was immediately admitted and some kind of care was shown.
Anne Solloway (Mrs)
Reply from Queen Elizabeth Hospital Birmingham
Dear Anne,
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent visit to our Emergency Department. If you would like to discuss this further with us, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Hospital of excellence, evident as a patient.
Cancer services
May 5, 2019
I am in awe of this hospital. I finished my cancer treatment in November 2018. My experience of the Doctors, Nurses, Receptionists, Cardiology, Radiotherapy, Plastics team, Chemotherapy, everyone involved in my cancer care were incredibly kind, compassionate, professional and excellent at their job. This hospital genuinely does care about each patient. I knew I was being treated by the best Consultants, especially as the cancer unit is one of the best in the country. I had 100% total faith in this hospital throughout. The only negative I had would be that patients are banned from using mobile phones at night. An exceptional hospital. The food I could not fault either.
Tracey Heraper
Reply from Queen Elizabeth Hospital Birmingham
Dear Tracey,
Thank you for taking the trouble to tell us about your positive experience at the Queen Elizabeth Hospital Birmingham. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback or would like to tell us more about your story as a patient at the hospital please visit the hospital webpage www.uhb.nhs.uk/yourviews or email us patientexperience@uhb.nhs.uk
If you would like to nominate a member of staff for our 'Building Healthier Lives Awards' please visit https://www.uhb.nhs.uk/news/do-you-know-someone-who-deserves-to-be-recognised.htm
Thank you too for your feedback regarding mobile phone use, this has also been fed back to senior staff for their consideration.
cancelled appointment
Other
April 29, 2019
It cost me £40 travelling to attend an appointment that cancelled and didn't bother telling me. Do these people have ANY IDEA, or do they even CARE how much stress is involved in having a hospital appointment? To then have it cancelled like this is callous
Anonymous
Reply from Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your cancelled appointment and the difficulties this caused. If you would like to discuss this further with us, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
long wait in A&E
Accident and emergency services
April 2, 2019
Went in with chest pain as have heart disease, waited an hour to get seen by triage and then waited six and a half hours from 21.00PM until 3.30AM to be seen by doctor. I had to leave as was told it would be another two to three hours before I would be seen and left without seeing doctor as needed to go to work in the morning as was off sick so have been put on notice of concern so cannot take further time off as it would affect my job.
Naseem Maitland
Reply from Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about University Hospitals Birmingham. We are sorry to hear the concerns you have regarding your care and treatment at the Emergency Department (ED). Senior ED staff are keen to listen to your concerns in more detail so that we can investigate what has gone wrong and take any necessary action. You may have already made contact with the Patient Advice and Liaison Service (PALS) to address these concerns. If you have not already made contact, or should you need further assistance please make contact with PALS, they are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
A great hospital
Gastrointestinal and Liver services
February 28, 2019
Had a bowel problem, was diagnosed quickly. Treatment was administered within 2 days, with a 2 night stay. I was feeling better very quickly. The staff on the wards were very helpful, especially with how many people were staying in hospital. My check ups at the hospital were also great and very quick. A great hospital.
Anonymous
Reply from Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also take note of your other comments and have shared these with the relevant departments. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Clear explanations needed for carers
Oncology
February 28, 2019
Last year my husband was treated at the oncology department. My husband didn’t want to know much about his condition, but I felt they should have explained clearly how serious his condition was. As a carer if I had known better how serious his condition was, I would have been able to deal with it better. He sadly passed away.
Anonymous
Reply from Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. Please accept our condolences for the loss of your husband. We are very sorry to hear that you were not kept fully informed about the seriousness of your husband’s condition and the impact this has had on you. If it would be helpful for you to have an opportunity to discuss this further with senior Oncology staff this can be arranged. If you would like to do this please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Everything needs improvement
Accident and emergency services
February 11, 2019
I went to A&E with injuries from a fall. I waited there for 8 hours with very little support and help. The initial screening took 3 hours and then waited for results and medication for another 5 hours. The waiting area was filthy with very uncomfortable wooden seating. The toilets were dirty and in unusable state as they were flooded.The was no drinking water available and no one checked if anyone needed food and drink. The security staff were very rude with number of patients. There wasn't room for everyone, and some people had to sit or lie on the floor.
Doctors were good but the time they took was horrific. They came out to call people's names with their file, but when no one answered they just went back again and didn't come out to call anyone else. It was really frustrating that they didn't just call the next person in the queue. They didn't call anyone at all between 1:30am and 2:50am, I wish they had explained why there was such a gap in seeing people. When they did call out names they were really quiet, and it was hard to concentrate on hearing them when tired and waiting such a long time. When I finally saw someone they were good.
Everything needs improvement, after all it’s supposed to be the best hospital in the country.
Anonymous
Reply from Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent visit to the Emergency Department (ED). Whilst during busy times, waiting times may be longer than at other periods, we are developing different ways of working so that we can direct you to the level of care needed by you to reduce the time spent waiting. We also note your concerns regarding the waiting room facilities. Senior staff responsible for ED are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you are happy to do this please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Good and helpful consultants
unknown
February 5, 2019
Good and helpful consultants. When waiting for long don’t get any refreshments.
Anonymous
Reply from Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also take note of your other comments and have shared these with the relevant departments. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Leave your Feedback
Your feedback is being submitted, please wait...
Queen Elizabeth Hospital Birmingham
Contact
Mindelsohn Way
Edgbaston
Birmingham
B15 2WB
Location
Share this rating
Thank you for subscribing to our newsletter. We'll be in touch shortly.
