Reviews (1249)

Excellent

August 31, 2018
Excellent
Vidya

Reply from Queen Elizabeth Hospital Birmingham

Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff for them to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Unhelpful Staff poor communication

Inpatients
August 28, 2018
QE Hospital Inpatient
Moved three times from ward to ward and discharged without proper follow-up or treatment plan. Nurses unhelpful, no liaising between wards regarding patients medical history. So patient had to constantly explain medical history and medications needed. Felt improperly cared for on gastrointestinal ward. Treatment not explained and well supported.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent treatment at the hospital. Senior staff responsible for the areas you were treated in are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

Brilliant

Outpatients
August 28, 2018
Brilliant, short waiting time at outpatients very clean, positive staff attitude, polite, helpful, well-informed, treatment explained very well, well informed, no pressure, patients led solutions, given options, all the choices explained well. Follow up planned doctors empathetic and patients listened to.
Rupinder Kooner

Reply from Queen Elizabeth Hospital Birmingham

Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff for them to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Mixed Review

Accident and emergency services
August 28, 2018
Respectful, friendly attitude of staff. Not explained follow up appointment. Had two falls, pain and pain management has been poor / not adequate. Rapid response nurse very good, responsive. Long waiting time in A&E. Treatment Involvement inadequate.
Alastair Eastland

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to feedback about your recent experience at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that the staff were respectful and had a friendly attitude during your visit. We are also sorry to hear that other aspects of your experience were not as positive. During busy times, waiting times may be longer than at other periods in the Emergency Department and we are developing different ways of working so that we can reduce the time spent waiting. Should you wish to discuss this or any of your other concerns in more detail please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

Very good & excellent staff

August 28, 2018
Very good, excellent staff attitude didn’t wait long. Treatment explained well, patient centred care, very clean. Overall extremely satisfied with the quality of care. No faults in any area of care. Patients extremely pleased with level of care.
Margaret Budd

Reply from Queen Elizabeth Hospital Birmingham

Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff for them to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Great care and service

Haematology
August 28, 2018
Great care and service, Safe and excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to give your feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent experience you have received. Your kind words have been forwarded to the senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Very good service

Ophthalmology
August 28, 2018
Very good service, helpful staff, quick & easy appointments very happy.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to give your feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent experience you have received. Your kind words have been forwarded to the senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Limited funding in mental health

Immunology Q E Hospital
August 23, 2018
Limited funding in mental health, no counselling, no help, no support. Several chronic conditions can be controlled very well if there is support in the community.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear about the concerns you have regarding mental health funding. Senior hospital staff are keen to listen to your concerns in more detail so that they can identify any improvements for future patients. Should you wish to discuss your concerns further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

Health professional unhelpful otherwise good

unknown
August 23, 2018
Health professional unhelpful, unfriendly, did not converse or explain treatment. Nothing disinfected. Otherwise think QE is an excellent hospital, visit regularly and am impressed by service.
Martin Kilkelly

Reply from Queen Elizabeth Hospital Birmingham

Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you are impressed by the service provided at the hospital and are also sorry to hear that some healthcare professionals have not been helpful or friendly to you. Should you wish to discuss your concerns in more detail further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

Outstanding treatment

Multiple Sclerosis Department
August 23, 2018
If you have a problem you can always phone up for help. Really friendly and open appointments run on time not cancelled. Have treatment as two day patient, treatment outstanding with nurses really look after. Help you to try and manage symptoms.
Keighley Humphreys

Reply from Queen Elizabeth Hospital Birmingham

Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff for them to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Leave your Feedback


Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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