Reviews (1298)

I am grateful

Ear Nose and Throat
January 10, 2019
I have been impressed with the care, waiting times etc. The liver dept have worked hard to sort out an appointment for me today after being discharged from hospital recently with little info about my appointment. I am grateful for the support from the reception team.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the care and treatment you have received, and also to receive your comments and suggestions. Your feedback has been shared with senior hospital staff to share with their teams. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Everything was fine

Ear Nose and Throat
January 10, 2019
Everything was fine and they helped me as I had not been in this department before. I was assisted with where to go and guided me through everything I needed to do. There are many people to help you when you need the help. The waiting room physical structure is good, there are places where you can eat, use the restroom – everything is available really.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the care and treatment you have received, and also to receive your comments and suggestions. Your feedback has been shared with senior hospital staff to share with their teams. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

I find them good

Ear Nose and Throat
January 10, 2019
I have trouble with my eyesight and cannot see the boards. I don’t think they can do anything about it. My eyesight is degenerating. I don’t like the waits but that’s to be expected. Overall, I find them good. I was worried about parking but found some parking. Facilities are okay, there are enough chairs and rest rooms.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the care and treatment you have received, and also to receive your comments and suggestions. Your feedback has been shared with senior hospital staff to share with their teams. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Long Wait / No Information

Accident and emergency services
January 10, 2019
The waiting times are too long. I have been waiting since 11.30 (14.50). Waiting to see a specialist. Don’t know how long to wait. During my wait I have not been informed of next steps. Had to go and talk to them and ask. Have access to refreshments and food, can buy these.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding waiting times to be seen in the Outpatient department at the hospital; your feedback has been shared with senior hospital staff. If you would like to discuss your concerns in more detail please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

Very long wait

Accident and emergency services
January 10, 2019
Waited for 20 hours to get a bed (8pm Sunday – 5pm Monday). Was able to get some refreshments, because my dad knew where it was from a previous visit otherwise they don’t tell you. No visual aid for people with visual problem. If you had a hearing problem you would have to let them know. They could put a sign for people to know how to do this. There are not enough staff and waiting times are long. There is a shortage of everything – Doctors, beds, other staff, and nurses. Compared to other hospitals.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding the care and treatment you have received. Senior hospital staff are keen to understand more about your concerns so that they can investigate what has gone wrong and take any necessary action. For this to happen, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

Need care close to where I live

Cancer services
January 10, 2019
I have been coming here for 12 months. Use to be a patient of another hospital but they have sent us here. Don’t know when we will go back to the other as its closer. Waited longer at there rather than here. I had enough info when I first attended. The other hospital used to deliver medication but here I would have to come back tomorrow because there is no parking near to the new building. I have a bad knee so can’t walk there. So tomorrow have to get on the bus because it drops me right outside the pharmacy at the hospital. The doctors and hospital is brilliant.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the care and treatment you have received, and also to receive your comments and suggestions. Your feedback has been shared with senior hospital staff to share with their teams. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Its Hard for people with hearing Impairment

Cancer services
January 10, 2019
You think that they would give you a number and you could see it on the screen. I am a bit deaf. In a busy place like this it would make a difference because you do not know when you are being called. Physical structure, seats are enough and toilets are available. Refreshments does not bother me, I can bring food and drinks from home. Time does not matter to me. I have plenty of time. I would hate to miss my appointments, I know other people worry about that but I would rather wait.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the care and treatment you have received, and also to receive your comments and suggestions. Your feedback has been shared with senior hospital staff to share with their teams. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Always treated courteously at QE

Cancer services
January 10, 2019
I have been to QE a number of times over the past 4 years. Always treated courteously and only once had a delayed appointment. Attended every six months originally but since last 2 years only annually.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the care and treatment you have received, and also to receive your comments and suggestions. Your feedback has been shared with senior hospital staff to share with their teams. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

The hospital staff are great

unknown
January 10, 2019
There is Lack of food, at least have some sandwiches or soups. I am hungry but nothing there to eat, traveled from far. Drinks section is good but opens quite late after 9 am. The hospital staff are great. In terms of the infrastructure, there is enough toilets & seats, it’s fairly clean. There could be more water stands, wheelchairs because sometimes due to waiting people are fatigued.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the care and treatment you have received, and also to receive your comments and suggestions. Your feedback has been shared with senior hospital staff to share with their teams. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Its good & I have recommend it to others

Cancer services
January 10, 2019
I haven’t really had any problem, have visited different departments over the year, I am a patient with liver, urology dept so visit the hospital quite often. Physical structures are great – I have recommend it to others. With A & E the waits are quite long but I still strive to come here. You are normally told where to sit, so that you are close to the doctor you are seeing but there are times when you are called from faraway that can be difficult but no real issues. More water machines available. There is a free drinks place. I was not aware of this. I have always gone to Costa. I have a problem with my hearing so if I was here on my own wouldn’t hear. If you have a family member then you are ok.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for your 5 star rating of the Emergency Department (ED) at the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior staff responsible for this department to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your comments about the waiting times and the difficulties some patients might face in hearing when they are called. These comments have been shared with senior ED staff. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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