Reviews (1638)

They were understaffed

A&E
November 28, 2022
Was in A&E for 18 hours. Staff were brilliant but they were understaffed. The system is under pressure so you have to wait. But the actual service you receive from the staff is absolutely fantastic under the circumstances.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear about the excellent service you received from our wonderful colleagues in the A+E department but really sorry to hear that you had such a long wait.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

5 hours wait to see the doctor

November 28, 2022
5 hours wait to see the doctor. Doctor in hospital is very good. very good service. The hospital is very clean. But you have to wait for 5 to 6 hours which is not good. I don’t want to go to doctors, I don’t use medicine or needles in my life. Don’t eat from restaurants. We eat natural and fresh food.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received when you saw one of our doctors but also sorry to hear that you had such long a wait.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Staff were very helpful

November 25, 2022
Had 10 radiotherapy sessions over there, traffic is horrendous. Staff were very helpful and explained everything, had a wheelchair between the two hospitals but all was okay. No taxi’s at QE, I’ve been standing there waiting for a taxi to come.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that the Radiotherapy staff have been so helpful but sorry you've had so much difficulty getting to and from your sessions.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

They are okay

November 25, 2022
They are okay. I know they are busy. Had my cataracts done, I didn’t know until the doctors told me. I had both eyes done. Only half an hour but they were good. Bit strange because you are awake looking up. They are so clever.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your recent cataract procedure went well.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

They send out results by letter

November 25, 2022
I don’t mind going there for some sort of appointment. They send out results by letter to me and surgery. Having the results means I can change and make my cholesterol lower.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that the letters we've sent you have provided so much useful information and have allowed you to make some changes to your lifestyle.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

It was good

November 23, 2022
It was good. Used both A&E and been for appointments. It was fine every time I’ve been.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear about the good service you've received both in your visit to the Emergency Department and your outpatient appointments.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Rheumatology looked after me very well

November 23, 2022
They’ve looked after me very well for 7 years. During lockdown they had a support line and you can always email them and leave a message.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Rheumatology department over the last 7 years and that they provided such a helpful support line during lockdown.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Excellent

November 21, 2022
Very excellent, always excellent. The whole system works perfectly well. Haven't been much because of covid. But it had always been good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you have received.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Fantatsic staff, long wait for appointments

November 18, 2022
They're such a big hospital and they try their best, but it can be slow and take longer to get appointments. The nurses and the doctors are fantastic, but the NHS is so underfunded.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with nurses and doctors has been so positive but also sorry to hear you have had such long waits to get appointments.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

Very good

November 14, 2022
Very good hospital and treatment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the very good treatment you've received.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Leave your Feedback


Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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