Reviews (1638)

They were amazing

September 30, 2022
Went there so many times for Xray’s and scans they were amazing. Great staff they make you at ease.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your many x-rays and scans.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

They were great

Cancer services
September 30, 2022
I was treated there for prostrate cancer and they were great in all aspects.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the prostate cancer team.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

It wasn’t quick

September 30, 2022
It wasn’t quick but it was peak time and they took 2 hours which I think is ok.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your recent visit to the Queen Elizabeth Hospital Birmingham.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Support was second to none.

September 29, 2022
I stayed there for 15 days as inpatients. Treatment & support was second to none.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your 15 day stay here as an inpatient.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Very long wait in pain

September 29, 2022
Went there with pain in stomach and was seen by doctor after 4 hours. Very long wait in pain.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with what we assume was our Emergency Department was not a positive one and you had such a long wait in pain to be seen.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

Received a 5 star treatment

September 29, 2022
Went there for hepatitis test and received a 5 star treatment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your recent hepatitis test.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

The hospital and team is excellent

September 29, 2022
I have been treated there for heart issues. The hospital and team is excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Cardiology team.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Good staff and appointment times

September 28, 2022
I go here for outpatient appointments, they're fine. The staff are good and the timings of the appointments are good too.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your experience of your outpatient appointments has been so positive.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Very helpful

September 27, 2022
Very helpful, they're very helpful there. When I went for my appointment they were very good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the helpful service you have received at your recent appointments.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Delays in treatment

September 26, 2022
The Multi-disciplinary team manager was sacked some time last year and the service was a shambles. I was diagnosed in August 2021. A letter came in the post in August to say that I might have MS. I was then booked an appointment to speak to a Neurologist for the end of September 2021. The appointment was cancelled and rearranged 4/5 times and I finally saw them face to face in November 2021. They said the cancellations were due to Covid. I did not start treatment until August 2022, there has been a delay in my treatment. They've lost my bloods, they took forever in getting back to me. I was at breaking point. The doctor called in June/July 2022 and I told them I was keen to start treatment. I got off the phone and within minutes an MS nurse had rang me back and booked me in straight away. I feel I've progressed a lot in the year I was left.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with the MS team has not been a positive one and you have had a number of delays and multiple cancellations of appointments.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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