Reviews (1874)

You better off not coming here

June 23, 2023
I had a stroke, I think if something is wrong with you, you better off not coming here. You come with one problem, they give 5 more. I was only fed breakfast, nothing else.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience after your stroke was not a positive one an dthat there were issues with food and other aspects of your care.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Easy to find a way around

June 23, 2023
Easy to find a way around. Staff are great. It’s just the waiting around for appointments that can take a while. Communication letters sent to say sorry we couldn’t reach you, you have missed your appointment. 3 or 4 letters about same appointments , duplicate appointments causes confusion as to which appointment it regards to.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you find it easy to navigate our hospital but also sorry to hear that there have been communication issues in the past with appointment letters potentially causing confusion. It may be worth contacting the specialt(ies) you are under to discuss how best to contact you in future to avoid any confusion.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Hospital take care of future appointments

June 23, 2023
Diabetic clinics. Hospital take care of future appointments.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your diabetic appointments at the Queen Elizabeth Hospital Birmingham.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Not bad

June 23, 2023
Not bad, third appointment. 2 or 3 got cancelled, said they called or texted to say cancelled. Secretary said she tried to call. Rebooked for today. Appointments are usually on time and efficient. Some of the clinics can run late, when they do they’ll say it’s due to lunch break.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you've had a number of cancelled appointments but pleased to hear that the ones you've had have been on time and efficient.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Colleagues on desk doesn’t offer water

June 21, 2023
Stayed in critical care for 10 days. Colleagues on desk doesn’t offer water. Did tests for hours every 20 minutes. Detected embolism kept me in and operated. Fantastic stay, stay was brilliant, so were the staff.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear about the excellent treatment and care you received during your ten day stay in Critical Care, and how good the staff were, but also concerned to hear about potential issues you encountered getting a drink of water.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

They were good

June 20, 2023
Had side effect from medication given at Heartlands so ended up in QE A&E. They told me they shouldn’t have given medication and gave me a the correct medication. They were good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received during your recent visit to the Emergency Department - although we are also concerned to hear about a potential medication issue at Heartlands Hospital.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Consultants were amazing

June 16, 2023
I had excellent service with a major surgery operation at QE. I was in hospital for 3-4 weeks and all the staff from the cleaners and canteen staff right up to the consultants were amazing.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent treatment and care you received during and that all the staff you encountered were so amazing.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Horrendous

Whole Hospital
June 7, 2023
Having fall on one of the ward, no tests were done even tho I telling daily that I was in agony. When I eventually had a scan for something else they found that have 2 blood clots and broke my back in 2 places. No one even bothered telling me, I only found out when I was given my discharge letter as I was being wheeled off the ward because I couldn’t stand up
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience as an inpatient was not a positive one and that you had such a severe fall.

We are really keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Poked and prodded, long waits

June 5, 2023
They tried to get mom out of her chair, she had oedema in her legs. She spent from Midnight to 9am waiting in the immediate care unit. She was poked and prodded, then they told us she has heart and renal failure. Apparently she had been referred from the GP. They has said it's not this, it's not that and told us to speak to the GP for a diagnosis. She was admitted to A&E 5 times because of the lack of intervention from the GP.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear relative

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your mother's experience has not been a positive one

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues with your mother's treatment care at the QE. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Not told about results of MRI

June 5, 2023
I had an MRI scan done in August 2022 and attended the A&E three times. I was given medication such as co-codamol and on the 3rd visit, they found out I had a problem with one of my discs and it was touching a nerve. The results from the MRI scan back in August 2022 had shown I had a tumor on my ovary but I was not told.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one and the results of your MRI in August 2022 were not passed on to you in a timely fashion.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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