Queen Elizabeth Hospital Birmingham

I had to take my chronically-ill sister to the out-patient appointment earlier this week for her regular check-up. I was disappointed that we had to wait almost an hour past the agreed appointment time to be seen to and that's excluding the fact that we arrive 30 minutes early. Once my sister was seen to by a junior doctor, he was scheming through her medical history notes to bring him up to speed and was unable to answer two of her questions and advised that she raises them at her appointment with the specialist next week. Utterly disappointing customer satisfaction to say the least.

I have been seen by four or five different physios over the past few years, each for a different part of my arthritic body! All have been superb, giving me lots of time and attention, showing excellent knowledge and skills in resolving or improving the problem.

I had to visit A&E one evening and was pleased to be in and out within 90 minutes, and given an appointment with a specialist for the following morning. I would have appreciated a little more advice for what to do on that first night at home but after seeing the Doctor and Physio the next day I had my questions answered.