Queen Elizabeth Hospital Birmingham

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Based on 1874 reviews
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NHS patients accepted

Reviews (1874)

Always happy with the service

May 11, 2023
Epilepsy department, waited an hour for an appointment with people turning up late and still been seen. Seen every 6 months for checkup. Usually on time but couple of times during Covid they were late, but always happy with the service.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you are happy with your appointments in the epilepsy department and sorry to hear that there were some delays during the pandemic.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

They are really good

May 11, 2023
I take my grandmother for eye and hearing test. They are really good with her and they see her regularly. I like the hospital and she is well looked after.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear relative

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your your grandmother is receiving at her regular eye and hearing tests.

Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

They are great

May 11, 2023
X-rays on hip and arms and heel. They are great. Attended a emergency clinic at 2pm – queue up and register, get a number and then they see you could wait few hours. They gives you a letter that is valid for 7 days. Good service work very well.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from at your recent x-ray appointments and that you are happy with the clinic processes.

Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

Renal unit always been good

Renal Services
May 11, 2023
Renal unit always been good. Good communication, send my letters in good timing. The consultants always let me know what’s happen.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you are receiving from our colleagues in the renal team.

Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

I am in a lot of pain

A&E
May 11, 2023
Went to A&E for chest pains which was coming from my shoulder arm. Thank god it was nothing serious but my GP has referred me for my original issues to the QE and they do not know when I will get this appointment. But I am in a lot of pain, I just need help.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you remain in pain and are facing delays getting an appointment, and hope that you have had an update since you posted this.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

Haven’t given me any follow up info

May 11, 2023
Knee hurt went to GP took X-ray and was referred after a year. They just tell me to elevate my leg whilst sleeping. They haven’t given me any follow up information.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you haven't been provided with adequate follow-up information following your knee issues.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

No follow up info

May 11, 2023
Had heart attack ended up there, no follow up info had an appointment after 6 months and they said I need an urgent referral but again have not heard anything. I was well looked after in the hospital but have since not had much communication.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have found the communication lacking since your heart attack and admission here.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

NHS too top heavy

May 11, 2023
NHS too top heavy as far as I am concerned. Waiting for referral for mole on face, had skin cancer.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We hope you hear back regarding your referral soon.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

Good service, lovely staff

May 3, 2023
Service was good. Had part of my lung removed 6 weeks ago. Great food, lovely big room, it was really nice. Staff were lovely, it was a good experience. I've also been for a PET scan on the mobile scanning unit outside, that too was really good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experiences at your recent operation and PET scan were so positive.

Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

Kind and helpful

May 3, 2023
I had a PET scan, they were very good and very helpful. It was a bit of a way for us to travel and the parking was bad but they were good, kind and helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received at your recent PET scan but obviously sorry to hear that you had some issues with travel and parking.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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