Queen Elizabeth Hospital Birmingham
Feedback Rating
Based on 1638 reviews
Reviews (1638)
The surgeon was very good
Neurosurgery
May 9, 2022
I was treated for Brain Tumour at QE. The surgeon was very good and made that difficult time easy for me by explaining whole of the process to me and then providing appropriate aftercare.
I had a 9 hour wait in QE hospital A&E
Accident and emergency services
May 9, 2022
I had a 9 hour wait in QE hospital A&E, I couldn't be taken to Heartlands Hospital as the queue was too long. 200 in front of me. I needed a scan. I got seen for MRI and the doctor gave me one tablet that I had to wait an hour for. I was there so long I gave up and left as I had enough of waiting. I had hurt my back so I couldn't sit. I wouldn't go again- I couldn't put myself through that again.
There is a language barrier
May 5, 2022
There is a language barrier – I have no way to ask questions about the services I use. I need interpreters for all the services I access. It is always difficult to contact them on phone and when I'm at the appointment it is difficult to get an interpreter.
Difficult to access services
May 5, 2022
It is difficult for me to access services due to a lack of transport and language barriers.
Waiting list for hospitals really long
May 5, 2022
I have a language barrier when attending the hospital. The waiting list is really long to even get an appointment. The interpreters provided by the hospital are absent half the time. Time is wasted at appointments when an interpreter isn't available. This means I have to source interpreters through the Chinese community centre. I have to use taxis to go to the hospital.
Friendly staff, confusing layout
A&E
May 3, 2022
I'd was sent to A&E by my GP. Was triaged very briefly on the pavement outside by a paramedic. I understood why, but it felt odd having to discuss why I was there outside with anyone walking past.
Got sent to ambulatory care. There weren't many signs explaining the process when you got the waiting area, and no facilities to use like drinking water. Got properly triaged then and had some tests done, then taken to yet another waiting area. The staff were extremely friendly and kind to me. I did hear staff talking about me outside the cubicle, but only referring to me by the problem I'd come to see them about which felt a bit impersonal. The third waiting area I was taken to, at least had water to drink. You could hear consultations happening in the same corridor though. Was seen by a friendly Dr, and a plan made for an urgent next day appointment by a specialist and interim medication. Pharmacy were also helpful.
I'd heard lots about long waits before going, and I did have to wait around a little bit, but was much better than I feared. I just wish I'd had more information about the process of going there and what would happen at each stage, as it was a bit bewildering being taken to all sorts of rooms and places to wait.
Got sent to ambulatory care. There weren't many signs explaining the process when you got the waiting area, and no facilities to use like drinking water. Got properly triaged then and had some tests done, then taken to yet another waiting area. The staff were extremely friendly and kind to me. I did hear staff talking about me outside the cubicle, but only referring to me by the problem I'd come to see them about which felt a bit impersonal. The third waiting area I was taken to, at least had water to drink. You could hear consultations happening in the same corridor though. Was seen by a friendly Dr, and a plan made for an urgent next day appointment by a specialist and interim medication. Pharmacy were also helpful.
I'd heard lots about long waits before going, and I did have to wait around a little bit, but was much better than I feared. I just wish I'd had more information about the process of going there and what would happen at each stage, as it was a bit bewildering being taken to all sorts of rooms and places to wait.
I am very pleased with the service
April 20, 2022
I am very pleased with the service provided.
Aware of the pandemic
March 25, 2022
Aware of the pandemic. Nevertheless cancellation of Parkinson’s appointments four times since the end of 2021 / latest appointment 6th December 2022. Telephone consultation put back to November 2022. Still waiting for a memory test (early dementia linked to Parkinson’s disease).
Very good & helpful staff.
March 25, 2022
I have visited nuclear medicine department twice in a month and the support they provide is excellent. Very good & helpful staff.
Waiting times are long
March 17, 2022
Waiting times are long. A couple of weeks ago went with my mother and we went at 7pm and got home at 3am. She had heart problems and I was worried she would have a heart attack but they took that long. We had no food because my mom didn’t want us to leave her alone. The service provided when she met with the doctors was good but the waiting was bad. That’s why old people don’t want to go to hospital. This is a stigma. They don't treat them anyway because they think they are dying.
