Reviews (1638)

Really understaffed

July 28, 2022
Staffing is really bad. It's terrible, really understaffed. 12 patients to one nurse. Something needs to be done.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience as an inpatient was not a positive one.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

She missed her appointment

July 28, 2022
My mom was referred to spinal unit and she received the letter for appointment by post on Monday at 11:30 but her appointment was at 9:30 the same morning. She missed her appointment due to poor communication.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear relative

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your mother's experience has not been a positive one and that communication failings on our part led to her missing an appointment.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

Terrible

July 28, 2022
Tooth became infected so I ended up in A&E and needed antibiotics. Terrible, really bad. Gave me morphine on arrival and then left me 6 hours without pain relief. The nurse was really rude.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with the delays you experienced and the failure to provide you with adequate pain relief.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

It was great

July 28, 2022
I went here for radiotherapy and it was great. No problems at all. They also validate your parking ticket.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the radiotherapy department.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Don't like the hospital

July 26, 2022
They were okay, but I don't like the hospital. It's too big and hard to get around.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that your experience was not an entirely positive one and you encountered challenges getting around and navigating the building.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Went to A&E

July 25, 2022
Went there when when I broke my foot. I was in A&E. I had to wait all day waiting to see a doctor. I had to sleep with my foot in the air.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with the delays you experienced and the discomfort it caused you when you were trying to sleep.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

Good experience

July 22, 2022
I only visited the hospital as an outpatient through being referred from my doctor, the experience was good though.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the good experience you received during your recent outpatient appointment.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

I didn't like when they put in a cannula

July 20, 2022
When I went for an operation they had to put a cannula in my hand, I didn't like it.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience during your operation was not an entirely positive one.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

They're good

July 14, 2022
The last appointment I had, they did not take long, I was only waiting an hour. I did however have to use A&E and the wait time was 6 hours.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you did not have a long wait for your last outpatient appointment.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

We are also keen to listen to your concerns in more detail to understand more about what has happened reagrding your recent 6 hour wait in A+E. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Problem with waiting time

July 14, 2022
We have a problem with the waiting times in the hospital. They have not called since last October and he has been experiencing a lot of pain. We are on the waiting list for getting further treatment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear friend/relative

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are experiencing such long waits for treatment.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

If you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you.

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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