Reviews (1874)

Long wait for assessment

August 21, 2023
At Q.E for Mental health assessment for 10 hours which just causes delays, need more support
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience waiting for a Mental Health assessment was such a difficult and you had such a long wait for one.

We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Unclear about discharge arrangments

August 21, 2023
Dad's in Q.E with broken leg , other leg amputated due to diabetes. They are taking care of him but not sure where he'll be discharged to after leaving hospital.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about your father's stay at Queen Elizabeth Hospital Birmingham – apologies for the delayed response.

If you would like to provide any more information or further feedback about your and your father's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Trying to get appointment is impossible

August 16, 2023
Trying to get appointment is impossible even during pregnancy.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had so much difficulty getting an appointment.

We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Treated me for TB

August 16, 2023
Treated me for TB and for my thyroid test only to check and they didn’t need to give medication.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham and your treatment for TB – apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Took 16 weeks to get an appointment

August 15, 2023
Went couple of times, quite hard to get into. Took 16 weeks to get an appointment. Said initially that appointment will take 6 weeks then extended it by 10 weeks. Feel system is overwhelmed and there is too much going on. No chasing just had to wait a while.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had experienced significant delays getting an appointment.

We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Admission staff was great

August 15, 2023
Came back for hip surgery but had urinary problems. Admission staff was great and received me very well in the ward. When I was in waiting room they didn’t told me what I was waiting for. Lack of information. Sleepless night as alarm kept going of really loud. Food and drinks were good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that the admission staff you encountered looked after you so well but obviously also really sorry that there were communication issues and your rest and sleep was disturbed.

We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

They can sometimes be late

August 15, 2023
Easy, they can sometimes be late but that’s understandable. There are several departments, some parts of hospital is easy to get around than others.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that sometimes your appointments run late and that the hospital isn't always easy to navigate.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Quite good on appointment

Gastrointestinal and Liver services
August 15, 2023
Quite good on appointment except few cancellation. Reasonable service in outpatients. I have been to wards where just 1 nurse was wearing large size badge. They just don’t have the staff.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you are happy with your appointments but obviously sorry to hear that elsewhere you have encountered short staffing.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Appointments are good

August 15, 2023
Okay, this not my first visit. Appointments are good. They communicate by email, phone and letters. I had bone marrow transplant 14 months ago.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your appointments at Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you are happy with your appointments.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Good communication

August 15, 2023
Waiting for name to come up and they said they will give antibiotics for foot. Had to travel from Edgbaston. Good communication about appointments.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you are happy with your communication about appointments.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Leave your Feedback


Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

Share this rating