Queen Elizabeth Hospital Birmingham
Feedback Rating
Based on 1638 reviews
Reviews (1638)
An absolute disgrace!
October 26, 2022
Attended the A&E, sat in triage & staff member shouting out to patients checking their personal data. I now know very personal, restricted information of some patients, ie DOB, address, full name, previous address, current address, mobile number. This is a very serious breach of data protection legislation.
Another member of staff in dark green wore his long hair down, as he walked around his hair was falling forward & he kept tossing his head back to move his hair off his face. He went into the triage area, threw his head forward and down, ruffled his hair with his fingers as if to volumise his hair, then threw his hair back. He then entered the triage office & could be clearly seen through the windows throwing his head forward again, ruffling his hair, then grabbing it into a high pony tail and securing with a hair band.
After triage i was taken to a cubicle to have bloods taken. The bed was filthy, it had some body fluid on the mattress, I had to ask the nurse to clean it, the roll of tissue had not been replaced & had to ask for a clean piece to be put on the bed.
Moved to another area where the member of staff described above with the hair, suddenly appeared with a witches hat on!
The QE still bans visitors, visitors act as advocates for patients, and judging by the behaviour of staff in triage it is vital that visitors be allowed. I can see absolutely no reason why visitors are still banned, apart from to allow the hospital to get away with bad practice, to breach legislation and act in an inappropriate manner.
Another member of staff in dark green wore his long hair down, as he walked around his hair was falling forward & he kept tossing his head back to move his hair off his face. He went into the triage area, threw his head forward and down, ruffled his hair with his fingers as if to volumise his hair, then threw his hair back. He then entered the triage office & could be clearly seen through the windows throwing his head forward again, ruffling his hair, then grabbing it into a high pony tail and securing with a hair band.
After triage i was taken to a cubicle to have bloods taken. The bed was filthy, it had some body fluid on the mattress, I had to ask the nurse to clean it, the roll of tissue had not been replaced & had to ask for a clean piece to be put on the bed.
Moved to another area where the member of staff described above with the hair, suddenly appeared with a witches hat on!
The QE still bans visitors, visitors act as advocates for patients, and judging by the behaviour of staff in triage it is vital that visitors be allowed. I can see absolutely no reason why visitors are still banned, apart from to allow the hospital to get away with bad practice, to breach legislation and act in an inappropriate manner.
Very difficult to find the way around
October 26, 2022
The big challenge is its so vast that it gets very difficult to find the way around. Previously they use to have number of good restaurants but now they get rubbish food from outside.
They took great care
October 26, 2022
I was there as an inpatient for a week, they took great care and provided full support. Some staff members are rude. Food served is not good at all.
They were very good and helpful
October 26, 2022
Went to QE hospital many times for x-rays and scans. They were very good and helpful.
Poor communication
October 26, 2022
Poor communication and long waiting times plus rude staff.
They are very good & professional
October 26, 2022
I am been treated at QE for neurological disorder since I was child. They are very good & professional.
Most difficult experience I have ever had
Accident and emergency services
October 26, 2022
Went to A&E at 3AM and was seen at 8AM. Most difficult experience I have ever had in pain & agony.
Will never go there again
Accident and emergency services
October 26, 2022
I waited for 18 hours in A&E, will never go there again.
They've been great
Physiotherapy
October 26, 2022
Older son goes every few weeks for physiotherapy, they've been great with the appointments and treated him well.
Brilliant care
October 21, 2022
I had operation both here and ROH. Brilliant care was here for 5 weeks. Nurses were great.
