Reviews (1647)

Appointments on time and staff are great

February 12, 2024
It is okay for me and everything is convenient, the location and staff. Appointments are on time and the staff are great. I have chemo treatment here and today I am seeing the podiatrist. Everything is all under one roof which is great.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you're receiving at your chemotherapy and podiatry appointments, that you're seen on time, that staff are great, and the fact that everything is under one roof making things a lot easier.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Staff cared very well for me.

February 12, 2024
I had my cancer surgery done over there. The staff were very helpful. They cared for me very well.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were so well cared for by staff at your cancer surgery and that they were so helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Provide an excellent service

February 12, 2024
I go there regularly for diabetic check ups. The staff are very helpful and kind. They provide an excellent service.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you receive at the diabetic clinic and that staff are so helpful and kind.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent treatment and care

February 12, 2024
I went there for my throat surgery. I received excellent treatment and care over there.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent treatment and care you received during your throat surgery.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent facilities

February 12, 2024
A very good hospital. Lots of support around. Very helpful staff and excellent facilities.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you're happy with your care here - in particular the support, helpful staff and facilities.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

More interpreters needed.

February 12, 2024
More interpreters needed.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response.

We are keen to listen to your concerns about interpreting support in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

They are kind and listen to me.

February 12, 2024
I find they are better than the Children's hospital. They are kinder to me here. See me regularly and the listen to me which I like.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that feel you are listened to at your appointments here.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They've been brilliant

February 12, 2024
Alright. Brilliant. I see them for my epilepsy appointments. I also had a kidney transplant last year. They have been brilliant. A good hospital.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you received for your epilepsy appointments and kidney transplant and that staff have been brilliant.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

3 hours wait for an MRI scan

February 7, 2024
I went to the QE for an MRI. The staff were quite helpful but I had to wait 3 hours.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are happy to hear that staff were helpful but sorry to hear that you had such a long wait for your MRI scan.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Waited for 2 hours for an MRI scan

February 7, 2024
I went there for an MRI scan. The staff were fine but appointment was running late and I waited for 2 hours for my turn. I was not happy about that.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a long wait when you came in for your MRI scan.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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