Queen Elizabeth Hospital Birmingham

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Based on 1874 reviews
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Reviews (1874)

They did everything to make me better.

A&E
June 11, 2024
I went there after having a bad throat for several days and the medication prescribed by the pharmacy didn't work. They ended up putting me on antibiotics and discharging me. The next day I ended up back in emergency and was admitted for 2 days. From start to finish they were lovely. They put me on an IV antibiotic drip. I couldn't fault them. They were busy and understaffed but they did all they could to make me better. They were excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care and treatment you received and that staff did everything they could to make you better.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Rubbish, appalling service

June 10, 2024
They referred me to colorectal appointment, 2 week appointment in December. Got seen within the 2 weeks for a colposcopy but they don't explain whose care you will be under. You go for the appointments and then abandoned. Rubbish, appalling.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are unhappy with the care you've received from colorectal team and in particular the lack of clarity regarding whose care you are under.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

They couldn't tell me any information

Other
June 10, 2024
Pals told me I would be having another appointment but no one let me know who it would be with and they couldn't tell me.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you didn't get the information you needed about your appointment - we would suggest if you haven't already to re-contact PALS who should be able to help.

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent care at the cancer centre

Cancer services
June 10, 2024
I was treated there for suspected skin cancer. The care support and help I received was excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care, support and help you've received ftom the team managing your suspected skin cancer.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Mom is very pleased with the treatment

June 10, 2024
My mom had her bypass surgery done at QE. She is very pleased with the care and treatment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy your mother is with the treatment she received when she came in for bypass surgery.

If you or your mother would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

I need face to face chats

Neurology
June 5, 2024
Phone appointments are all very well but it would be good if once in a while you can actually talk face to face to a real person. Long term chronic conditions are very debilitating and I think a doctor can't really assess how much pain you are in on the phone.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have found phone based appointments to be insufficient in helping you manage your conditions.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

The team could not have been more caring

Other
June 5, 2024
Doctor and his team at The Queen Elizabeth Hospital Birmingham could not have been more caring for myself as the patient and my wife and two daughters who were always with me whenever Doctor attended to me. I am 85 years of age and my family knew that I would not ask questions and I would not understand everything the Doctor said or told me. I do hope that you will let Doctor know of the our Family's appreciation for his kindness and understanding.
The Ambulatory Emergency Care Staff were all extremely caring and understanding.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you received from the Ambulatory Emergency Care staff and that one doctor in particular went above and beyond in their kindness and understanding.

If you would like to provide any more information or further feedback about your experience, or would like to give us the name of the doctor so we can pass a message onto them, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very busy and slow in A&E

A&E
June 5, 2024
Very busy and slow department I had to wait 4 hours before I received proper support.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a lengthy wait in the Emergency Department before you were seen and treated.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Great help and support

Imaging
June 5, 2024
I had my MRI scan and other tests at the QE. The staff was of great help and support.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff were of great help and support when you had your MRI scan and other tests.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Helpful staff at cancer centre

Cancer services
June 5, 2024
I was referred for suspected cancer but all was clear. The staff were very helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that staff were very helpful when you were referred for possible cancer and delighted to hear that you got the all-clear.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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