Reviews (1647)

It was good

September 4, 2023
I had my daughter in QE, it was good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the treatment your daughter received here.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good for me

September 4, 2023
My bypass was done there and they made things very easy and good for me.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your bypass went well and that staff made things as easy as possible for you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

It was excellent

September 4, 2023
I went for my Covid jabs. It was excellent, the way they managed it.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your Covid jabs were managed so well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Staff were fantastic

Respiratory Care
September 1, 2023
Staff were fantastic, care was outstanding. My husband was admitted to ward 515. 1 junior doctor was faultless he explained everything to us this young man did everything he could for us he treated my husband with care dignity & respect. My husband was then moved to intensive care, again the same treatment. He was then moved on to ward 516 he again received excellent care. We had just one awful experience with a member of staff (male nurse) who was rude very negative & in my opinion shouldn’t be anywhere near sick patients. I’ve forgotten to mention the fantastic physiotherapy people all angels without wings. THANK YOU so much
David PANTER

Reply from Queen Elizabeth Hospital Birmingham

Dear David/David's husband

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent service David received on Wards 515, 516 and Critical Care and that staff explained everything so well and treated him with care, dignity and respect.

Your kind words have been forwarded to senior staff to share with the departments, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

We are also sorry to hear that there was one difficult experience with a staff member. We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They were good

August 31, 2023
They were good and saw her very quickly because we had a reference number.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear friend/relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really pleased to hear that your friend/relative was seen so quickly at their recent visit.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Queue for ages for lift

August 31, 2023
Main issue is parking even with blue badge. You have to get there an hour before at least, drive around 20 minutes looking for a space. This can make you late for the appointment. In February my husband was here for 3 weeks in chest ward. He has his own room. Stayed here for 3 nights. Looked after us both, made sure that he had things to eat and drink. Queue for ages for lift.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have encountered issues with car parking but pleased to hear that your husband was well looked after during his stay in February.

If you or your husband would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

Good communication

August 31, 2023
Been for a review on knee, pretty straight to the point and let you know how it will affect everything else. Good communication and feel I can ask anything.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent communication you've received at your knee review and that you feel confident to ask anything.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They have been really good

August 31, 2023
Had Basal Carcinoma, waited a while initially for the appointment but I have been given appointment and they have done the texts and had a look and sorted it all for me. I have been discharged and they have been really good, approachable and explained things very well.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased with your treatment for Basal Carcinoma and that in particular everything was explained so well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Signage needs to be upgraded

August 31, 2023
Signage needs to be upgraded, on how to get around the hospital. Communication about appointment is through texts and letters. At the moments staff have been good but I have come to find out where I will be having my operation for my knee and I hope it will be at the ROH and not Heartlands. But will see.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you have had some issues getting around the hospital.

If you would like to provide any more information or further feedback about your experience and what signage in particular needs updating or changing please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Get seen on time

Cardiology
August 31, 2023
It's been okay, regular and I go to the heart clinic. Everything okay. Get seen on time and don't have to wait. Good hospital for me and I've always been happy.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear you have always been happy with your visits to the heart clinic and that in particular you get seen in time.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Leave your Feedback


Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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