Reviews (1647)

Quite good on appointment

Gastrointestinal and Liver services
August 15, 2023
Quite good on appointment except few cancellation. Reasonable service in outpatients. I have been to wards where just 1 nurse was wearing large size badge. They just don’t have the staff.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you are happy with your appointments but obviously sorry to hear that elsewhere you have encountered short staffing.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Appointments are good

August 15, 2023
Okay, this not my first visit. Appointments are good. They communicate by email, phone and letters. I had bone marrow transplant 14 months ago.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your appointments at Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you are happy with your appointments.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Good communication

August 15, 2023
Waiting for name to come up and they said they will give antibiotics for foot. Had to travel from Edgbaston. Good communication about appointments.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you are happy with your communication about appointments.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Helped me

August 15, 2023
Spoke to receptionist about patient transport and she was really helpful. Helped me with helping mom.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you encountered such a helpful receptionist who was able to assist you with your mother's patient transport issues.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Clinic doesn’t run on time

August 15, 2023
Been before. Most of the time clinic doesn’t run on time but communication is good about appointments. Really big hospital, hard to know how to get around. Feel like receptionists can be rude but other staff were really nice.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that often your appointments run late, reception staff have been rude and that you have difficulties navigating the hospital, but also pleased to hear about the good communication.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Could do better with patient transport

August 15, 2023
Not first visit could do better with patient transport. I have epilepsy so come here regularly. Sometimes they see me on time and sometimes they are running late but they are trying their best. Good communication can get emails and text messages.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that communication about your appointments is so robust but also sorry to hear that there have been issues with patient transport and being seen later in clinic than originally planned.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Bad experience

General Surgery
August 15, 2023
Appendix removed, was a bad experience. I was discharged without antibiotics, ended up with an infection and was very unwell.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience having your appendix removed was not a positive one and afterwards you had an infection.

We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Poor experience.

A&E
August 4, 2023
I was seen by an ambulance that took me to hospital for a concern about pains in the right side of my chest. The hospital was informed that I am 30+ weeks pregnant with GD, I was seen fast for bloods and a trace of my heart as they was concerned about that to. I was seen by a doctor to be told they want to rule out any forms of blood clots in the chest, but where do I begin I was told they was waiting for a bed but due to the overcrowding of the hospital it is a long wait so the nurses on the night shift put me in one of the rooms they had in the ECG as I had told them it is very uncomfortable for me to be sitting on a chair, I was given some painkillers, at 3 am another doctor come down to see me to tell me same thing they want to rule out a blood clot so was sent on my own down to x-ray bearing in mind I’m in a lot of pain moving around with my chest when I say a lot I mean a lot to the point I was getting into hot sweats. So after x-ray went back and lay down to go to sleep for abit, but no that did not happen so 24 hours no sleep and 10 hours in hospital being 30+weeks pregnant this is not good! So the doctor from a ward come down to see me as I was admitted in but left in ACG due to the bedding situation I didn’t mind because at least I had a bed down there right no wrong! They sent me off to get a long scan as I needed that to rule out a clot, so we get back and the room I was in was taken, the day nurse that was head nurse was very rude to me! I was stuck back in the waiting room on a drip on and I didn’t get told what that was for even when I asked! They just blanked me, they put 2 other people on the drip holder rail so if I needed the toilet there was no way of me being able to carry my drip with me so I was stuck at 30+weeks what a joke! In the end I was very angry, I asked for painful 3 hours waiting still nothing and I was meant to be giving the pain relief every 4 hours and I had nothing from half 8 in the morning! I then took my drip off the stand and knocked the door to where the nurses was and said I’ve been waiting for painkillers and no one has been to give me anything, so was very much in pain and upset, then the nurse asked me my name, but they should know my name as I had been in for nearly 24 hours now! So I gave my name to be told I was basically forgotten about! At nearly 5 o’clock I was told I was being sent home, but no answers to why I had these pains that was unbearing and still is unbearing! So my experience was very poor and horrible.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one and that you encountered so many issues with rude staff, long waits and a lack of pain relief in particular.

We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

We'd also be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as a means to learn and improve patient experience in future. If this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further.

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Cancelled a few appointments due to strike

July 24, 2023
After having mammogram we found that the lump was bigger but lot of delays. Need to improve the issue. Cancelled a few appointments due to junior doctor and nurses strike saying couldn’t do.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have experienced a number of cancelled appointments.

We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

It was disgusting

July 24, 2023
Wouldn’t have gone to QE because of the way daughter was treated during her treatment of cancer. She was on the ward and as the day case they treated her like dirt. It was disgusting.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear relative

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you and your daughter's experience was such a negative one and there were so many issues with the way she was treated as a day case.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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