Reviews (1647)

Everything has been good

August 31, 2023
Brilliant – Podiatry and arthritis and foot clinic for diabetics. Staff, communication, surgeons and everything has been good. I can’t fault them at all. Transferred over to hospital quickly. Care at previous hospitals was shocking.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving in the podiatry, arthritis and diabetic clinics and that the staff and communication in particular have been so good in particular.

Your kind words have been forwarded to senior staff to share with the departments in question, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Not waiting too long

August 31, 2023
Alright, not waiting too long. Came to see podiatry - second visit today. Had to check and dress ulcer and had an x-ray on it. Well organized. Had emergency appointment. Sent from GP and seen by podiatry straight away and appointment made for the next day.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent service you received at your podiatry appointment - and how well organised it is and how quickly you were seen.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

No name of a doctor or consultant on letter

August 31, 2023
Alright usually, been seen here for nerve conduction test. No name of a doctor or consultant on letter so no idea who I am waiting for. Easy to find places and always someone to tell you if you get lost.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear your appointment letter for a nerve conduction test doesn't mention a named clinician but pleased to hear that you are given support navigating the hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

I need to see him face to face

Oncology
August 31, 2023
Clinic appointment linked to cancer, they notify about the appointments. I come in for checkups every 6 weeks. I also come for monitoring thrombosis every 2 months. Keeping up to date with everything to ensure that treatment is working. Oncology department don’t pay for car parking. Going around looking for parking space is a nightmare which can add additional stress for patients. Oncologist and clinic nurse know I am deaf and know I need to see him face to face and will write things down on notepads.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your cancer-related clinic appointments at Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you are having issues with car parking but happy to hear that the doctors and nurses looking after you are making provisions for you and writing things down on notepads.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

There's always someone to direct us around.

Neurosurgery
August 31, 2023
Regularly here, neurosurgery today- really good. Was referred onto service, quick turn around. Had a physio app last week. Sent report off and had an appointment made for today. Not long got here but says there's a 1.5 hours delay to clinic. The hospital is massive and there's always someone to direct us around.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your appointments at Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you have encountered delays at one of your appointments but also pleased to hear that you've had plenty of support in navigating the building!

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

They've been okay

August 30, 2023
They're alright, been to one appointment and will go to appointment next week and see. But they were okay.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your appointments at Queen Elizabeth Hospital Birmingham – apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Great hospital and staff

August 29, 2023
Great hospital and staff. Communication about appointments could be better but most places are the same. Communication about my condition was not great. They have done well.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that there have been communication issues with your appointments but also pleased to hear that overall you are happy with the hospital and staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

There is a delay in appointments follow up

August 25, 2023
1 month follow up after radiology and then transferred to oncology. Left in limbo when consultant left. Not having any follow up appointments after radiology or communication about recovery was hard. Results not sent to GP so could not discuss it with anyone. Eventually got hold of doctor on oncology and they have told me to go for PSA blood test and that they will arrange follow up appointment after that. But after looking at initial letter after being discharged from radiology, It says right at the bottom to contact them if a follow up appointment hadn’t been made after 3 months which makes me think that there’s a delay in appointments follow up’s usually.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had so many issues with your oncology follow-up appointments and awaiting results.

We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB


Provider responded

Radiotherapy department is very good

August 25, 2023
Radiotherapy department is very good. Prostate cancer treatment and then follow up. 20 treatments over 4/5 weeks than passed onto follow up needs.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really pleased to hear that you have been so happy with the care offered by the radiotherapy department in your prostate cancer treatment.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

They were brilliant

August 25, 2023
Treatment for intense radiotherapy, they were brilliant. They pay for your parking. Difficult to get parking at times. Good at communication. Can ring cancer specialist nurses about concerns and if they don’t answer they will call you back.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We arepleased to hear the cancer specialist nurses are so helpful and supportive and that your car parking costs have been covered.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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