Reviews (1854)

Staff, facilities and food is good.

December 18, 2023
I was an inpatient at Cardiology for a few weeks. The staff, facilities and food provided is very good. The communication by the doctor is very good. They keep my GP and social care provided fully informed about my condition.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the food, treatment and care provided during your inpatient stay - and that the communication from the doctor to your GP, carers and yourself has been so good too.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent follow up after the transplant.

December 18, 2023
I had my kidney transplant over here. They are the best. Excellent follow up treatment after the transplant.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're so happy with both your kidney transplant and the follow up you've been receiving.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good hospital

December 18, 2023
Good. I was late at dermatology as it was hard to get there. Easy enough to find my way around once I was here. I had an operation here and then this was a follow up. Everything has been fine.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the treatment you've received from the dermataology department - both your operation and your follow-up.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very over run but consultant is good

December 18, 2023
The service is very over run. I do see them regularly but I don't see any change in the system as there isn't the money there to do so. The consultant is good and when I had my kidney transplant they were very good. They kept in contact with me and explained everything well.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the consultant looking after you post kidney transplant is good and that the communication thus far has been excellent both in terms of staying in contact and explaining everything well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They have been helpful

December 18, 2023
I had a kidney transplant and I am here for a follow up. I was seen on time and they do medication reviews and see me regularly. They have been helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your regular kidney transplant follow-up has been going so well and that staff are so helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

I don't like the QE as its too big.

December 14, 2023
I have injections for anaemia from the district nurses and they come out to my home to do that. I don't like the QE as people aren't helpful anymore. The hospital is too big. I was there during Christmas and they had the army nurses and they would treat you a bit rough. That was the female staff more than the males. The proper nurses aren't too bad.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear thatyou have had issues navigating the hospital and some of the treatment you received from some of our nursing staff.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

They were good and changed my medication

Cardiology
December 13, 2023
I was transferred to the QE from Heartlands as I was in a coma. They were meant to change a stent but didn't do it. They changed my medication and I told them about it and said what was happening about feeling low and they changed it immediately. They were good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Hearylands and Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are dpleased to hear that the change of medication was so successful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Wonderful doctors

Ophthalmology
December 13, 2023
I have glaucoma and have had numerous attacks of uveitis. I cannot praise the Ophthalmology Dept of the Queen Elizabeth Hospital highly enough. On several occasions I have had a uveitis flare up. When this occurs, I email the departmental secretary details and a photograph of the eye. Usually I am contacted by phone either 30 minutes and asked to attend for an emergency appointment ASAP. On one occasion I had 5 occlusion at the back of my eye. If it had not been treated so quickly I would now be blind in that eye. The Doctors are wonderful.
Anne Goodridge

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving from the Opthalmology department and that they see and treat you each time so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

No hospital transport

December 13, 2023
At one time I got hospital transport now I have to make my own way and there is no buses were I live. It costs me up to £100 plus some weeks which I can't afford and the fact that I don't always feel well enough to use taxis I am 81 hrs old and have cancer and other illnesses it's disgusting.
Marguerite Caldecott

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have been forced to pay so much money to attend appointments.

We are keen to listen to your concerns in more detail and see if there is any additional support we can provide. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

Excellent place to be treated.

December 12, 2023
An excellent place to get treated. The facilities, support and staff are all super good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear you are so happy with your experience here - in particular the facilities, support and staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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