Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

R Kumar Dental & Beauty Spa


The worst dentist ever so rude to me

He didn't want me to ask questions he said he hasn't got the time am I trying to get a dental degree after one visit because he didn't want questions refuse to see me again when I got a infection after his treatment didn't give me antibiotics when the hospital said go back and tell him to dress my tooth again as he didn't do it right he left a gap where food getting stuck and i have a massive infection he refused to do anything left me in pain then try to pull a my sons tooth in the chair when he panicked as he is afraid of needles he said his wasting his time and I should tell him everything before I came back and yelled at him and then said oh if he acting like this his not doing anything leaving him in pain again then told me take h to the hospital he isn't doing it my son got really upset and was nearly in tears he yelled and said we eating his time when I got upset and told him he should be more sensitive to child he said no I don't have to and he doesn't treat children go else where when I got angry he let us both in pain and said leave Iv never been treated with so much disrespect and disregard and by a health care provider he should leave this field if he doesn't care about patients needs